Christine North
Janesville,WI
Summary
Experienced administrative and financial professional with a strong background in benefit processing, financial calculations, payment processing and handling confidential information. Seeking to apply many years of knowledge, skills and experience into a new role that offers opportunities for growth while contributing to the success of the company. Bringing a strong work ethic capable of working independently or in a team environment both remotely or in office.
Overview
18
18
years of professional experience
Work History
Trust Fund Specialist-Entry
State of Wisconsin, Dept. of Employee Trust Fund
Madison, Wisconsin
07.2023 - 10.2024
- Calculated and processed retirement benefits for members in the WRS system.
- Researched insurance coverage for retirees and provided necessary documentation for benefit clarity.
- Executed roll-over transactions for retirement accounts, ensuring compliance with regulatory standards.
- Processed undeliverable mail to update member records.
- Administered various printing tasks to ensure timely documentation..
Member Service Representative
State of Wisconson, Dept. of Employee Trust Fund
Madison, W
02.2022 - 07.2023
- Analyzed member records and ETF program information to accurately determine eligibility.
- Provided accurate and detailed information to members, their representatives and survivors by phone, email or in-person meetings.
- Communicated comprehensive benefit and WRS information to members.
- Supported call center during peak months by clearly communicating open enrollment options and benefit review statements.
Revenue Agent (Collections/Audit Bureau Dept.)
State of Wisconsin, Department of Revenue
Madison, WI
07.2020 - 02.2022
- Identified and contacted taxpayers to recover outstanding taxes owed.
- Negotiated payment arrangements for past due or missing taxes owed.
- Maintained compliance with tax laws through collection of delinquent taxes.
- Conducted thorough audits of prior tax years to ensure accuracy and compliance.
- Assisted customers with tax return reviews to ensure accuracy and compliance.
- Verified tax documents and processed corrections to maintain compliance.
- Submitted letters and issued statements of under-reported taxes.
Fraud Detention Specialist (Unemployment Compensation Dept.)
State of Wisconsin, Department of Workforce Development
Madison, WI
05.2020 - 07.2020
- Investigated wage fraud in the Program Integrity Unit by updating claims with missing or incorrect information, interviewed claimants, verified employment, and managed holds on benefits.
- Conducted thorough investigations and ensured timely follow-up on assigned cases to maintain case integrity.
- Assisted claimants and employers through phone and written communication, ensuring clarity on claims processes.
- Calculated wage data accurately and updated accordingly to departmental guidelines.
Patient Account Representative
SSM Health, Workmans Compensation Department
Madison, WI
03.2020 - 05.2020
- Managed appeals and denial recovery procedures for denied claims, facilitating resolution and reimbursement.
- Processed insurance components of patient obligations per third-party claims processing and payment rules, ensuring accurate billing.
- Reviewed credit balances on patient accounts and addressed refund requests from insurance carriers, maintaining compliance and customer satisfaction.
- Processed billing for claims accurately
Area Assistant Project Designer
Alliant Energy
Beloit, WI
02.2018 - 06.2019
- Calculated cost estimates for projects.
- Processed accounts payable for contractors.
- Assisted district offices with engineering and accounting tasks.
- Reconciled material used/returned on projects completed.
- Processed pole tags and switch plates.
- Assembled construction books.
- Updated maps in a GIS system.
- Participated in safety meetings to discuss workplace hazards and prevention strategies.
- Entered road closure requests.
Area Operations Representative
Alliant Energy
02.2017 - 02.2018
- Processed accounts payable for over 6 crews, such as, payroll entry, expense reports, vacation tracking and leave accruals.
- Managed inventory of office supplies, ensuring timely availability to meet staff needs.
- Provided clerical support to managers across two offices, facilitating effective communication and coordination.
- Scheduled trainings, hearing tests, tracked apprentice hours and processed substation inspections.
- Supervised gate traffic and processed visitor pass requests, enhancing security compliance and visitor management.
- Set up meeting rooms and new employee workstations.
Billing Representative
Alliant Energy
01.2015 - 02.2017
- Resolved billing inquiries and account questions for electric and gas customers, enhancing customer satisfaction.
- Reviewed utility accounts for billing accuracy and corrected charges.
- Processed payments, adjustments, and payment arrangements.
- Collaborated with internal teams to address billing issues and service concerns, ensuring timely resolution.
- Researched meter reads, usage history, and account records for customer disputes.
- Resolved backlog of accounts during system transition of accounts during transition to new computer system, correcting inaccurate meter equipment, payment, and demographic data.
Customer Service Associate
Alliant Energy
05.2014 - 01.2015
- Answered emergency calls, set up budget billing, payment arrangements, processed credit card payments and updated landlord portals.
- Assisted Wisconsin and Iowa customers with utility services as a universal agent in an inbound call center.
- Processed damage claim bills, collection letters, usage reports, and return mail while setting up new accounts.
- Mentored incoming employees during training sessions to enhance onboarding experience.
Administrator/Clerk
Village of Footville
Footville, WI
03.2009 - 01.2013
- Calculated and distributed employee payroll on a bi-weekly basis.
- Managed daily operations of the office.
- Processed water utility bills and payments, enforcing collections to maintain village revenue.
- Tracked permits and licenses to ensure compliance with regulatory requirements.
- Maintained accurate bank records.
- Managed submission of insurance forms for prompt processing and reimbursement.
- Implemented garbage and recycling charges on the tax roll to boost village revenue.
- Assisted in hiring new employees.
- Processed year-end tax reports.
- Designed newsletters.
- Assisted in creating a website.
- Researched and identified grants to secure funding for sewer improvements, road projects, community park enhancements, and low-income housing initiatives.
Trust Fund Specialist-Objective
State of Wisconsin, Dept. of Employee Trust Fund
Madison, Wisconsin
10.2024 - Current
- Process benefit applications, determine eligibility, perform manual calculations, and calculate pro-rata percentages and tax deductions to ensure accurate benefit distribution.
- Review deadlines and member records to assess eligibility for forced distribution payments.
- Audit cases, process adjustments, review life insurance eligibility and calculate death benefits for eligible beneficiaries.
- Work closely with other units within the division to complete cases within 95% accuracy.
- Mentor and respond to member and internal staff inquiries through letters, phone calls, emails, or in-person. Provide clear guidance on the benefit process.
Education
Associate Degree - Applied Science/Fashion Marketing
Madison Area Technical College
Madison, WI12-1996
Skills
- Benefit calculations
- Payment arrangements
- Eligibility review
- Payroll Entry/Benefit Tracking
- Payment adjustments
- Adjustments/Reconciliation
- Accounts Payable/Receivable
- Collections/Expense Reports
- Case auditing
- Tax deductions
- Peoplesoft ERP systems
- Retirement processing
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Multitasking
- Effective communication
- Written communication
- Proficient in Microsoft programs
Accomplishments
- Assigned special work assignments/projects and have completed the work ahead of schedule with accuracy and professionalism.
- Nominated by staff for going "above and beyond" taking on additional work assignments.
- Volunteered to assist with testing accounts during a system upgrade to track and fix errors to keep the project on track for conversion.
- Mentored other co-workers on processes and procedures.
- Recognized for excellent customer service skills.
- Established additional tax revenue for a community by assessing garbage and recycling charges to the tax bills.
- Researched and received grant funds for community projects.
Timeline
Trust Fund Specialist-Objective
State of Wisconsin, Dept. of Employee Trust Fund
10.2024 - Current
Trust Fund Specialist-Entry
State of Wisconsin, Dept. of Employee Trust Fund
07.2023 - 10.2024
Member Service Representative
State of Wisconson, Dept. of Employee Trust Fund
02.2022 - 07.2023
Revenue Agent (Collections/Audit Bureau Dept.)
State of Wisconsin, Department of Revenue
07.2020 - 02.2022
Fraud Detention Specialist (Unemployment Compensation Dept.)
State of Wisconsin, Department of Workforce Development
05.2020 - 07.2020
Patient Account Representative
SSM Health, Workmans Compensation Department
03.2020 - 05.2020
Area Assistant Project Designer
Alliant Energy
02.2018 - 06.2019
Area Operations Representative
Alliant Energy
02.2017 - 02.2018
Billing Representative
Alliant Energy
01.2015 - 02.2017
Customer Service Associate
Alliant Energy
05.2014 - 01.2015
Administrator/Clerk
Village of Footville
03.2009 - 01.2013
Associate Degree - Applied Science/Fashion Marketing
Madison Area Technical College