Christine Norton
Coral Springs,FL
Summary
Resourceful Service Administrator recognized for high productivity and efficient task completion. Skilled in customer service management, workflow optimization, and administrative support. Excel in communication, problem-solving, and time management, ensuring seamless operations and client satisfaction. Committed to delivering quality service and support in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Service Administrator
Empire Roofing Corporation
Sunrise, FL
09.2022 - Current
- Cultivated long-term customer relationships to drive revenue growth.
- Streamlined office processes, enhancing productivity and profitability.
- Drafted correspondence letters and emails to maintain effective communication.
- Resolved customer complaints promptly while adhering to company policies.
- Scheduled service team appointments according to established procedures.
- Negotiated and reviewed contracts, rates, and terms with suppliers and facilities.
- Prepared detailed reports on service activities for management review.
- Collaborated with departmental leaders to establish strategic goals and objectives.
- Processed invoice payments and recorded information in account database.
- Expedited payments by verifying accuracy and currency of vendor information.
Office Manager
Rey and Sons Roofing
Ft Lauderdale , FL
02.2019 - 12.2021
- Analyzed data from diverse sources to identify trends and recommend improvements.
- Managed scheduling and ensured timely allocation of resources and calendars.
- Oversaw office inventory and initiated supply orders as needed.
- Reviewed completed work for consistency, quality, and compliance.
- Responded professionally to customer inquiries via phone and email.
- Assisted in budget development for departmental expenses.
- Negotiated contracts with vendors to achieve favorable terms and pricing.
- Elevated customer satisfaction ratings by resolving client issues promptly.
Book Keeper
South Eastern Grocers
Coconut Creek, FL
07.2007 - 01.2017
- Entered deposits, credit card charges, and sales entries to enhance cash management.
- Reviewed purchase documents and receipts to ensure accurate reconciliation with statements.
- Applied mathematical skills to calculate totals, verify figures, and resolve discrepancies.
- Reconciled computer reports with manually maintained ledgers for consistency.
- Prepared financial statements, including balance sheets and income statements for management review.
- Managed payroll processing and ensured timely disbursement of wages.
- Conducted month-end closing activities and maintained accurate accounting records.
Education
High School Diploma -
Santaluces High School
Boynton Beach, FL06-2004
Some College (No Degree) -
Keiser University
Fort Lauderdale, FLSkills
- Customer service and support
- Office management
- Appointment scheduling
- Complaint resolution
- Effective communication
- Team collaboration
- Quality assurance
- Relationship building
- Document management
- Work planning and prioritization
- Administrative support
- Service quality standards
- Department leadership
- Decision-making
- Document review
- Team coordination
- Problem-solving
- Data management
Timeline
Service Administrator
Empire Roofing Corporation
09.2022 - Current
Office Manager
Rey and Sons Roofing
02.2019 - 12.2021
Book Keeper
South Eastern Grocers
07.2007 - 01.2017
High School Diploma -
Santaluces High School
Some College (No Degree) -
Keiser University
Similar Profiles
Jenny SinoisJenny Sinois
General Laborer at Empire Roofing CorporationGeneral Laborer at Empire Roofing Corporation
Alberto TorresAlberto Torres
Company Owner at N & A Roofing and ConstructionCompany Owner at N & A Roofing and Construction
Dezmond FrostDezmond Frost
Roofing Laborer at Empire RoofingRoofing Laborer at Empire Roofing