Summary
Overview
Work History
Education
Skills
Timeline
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Christine Norton

Coral Springs,FL

Summary

Resourceful Service Administrator recognized for high productivity and efficient task completion. Skilled in customer service management, workflow optimization, and administrative support. Excel in communication, problem-solving, and time management, ensuring seamless operations and client satisfaction. Committed to delivering quality service and support in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Service Administrator

Empire Roofing Corporation
Sunrise, FL
09.2022 - Current
  • Cultivated long-term customer relationships to drive revenue growth.
  • Streamlined office processes, enhancing productivity and profitability.
  • Drafted correspondence letters and emails to maintain effective communication.
  • Resolved customer complaints promptly while adhering to company policies.
  • Scheduled service team appointments according to established procedures.
  • Negotiated and reviewed contracts, rates, and terms with suppliers and facilities.
  • Prepared detailed reports on service activities for management review.
  • Collaborated with departmental leaders to establish strategic goals and objectives.
  • Processed invoice payments and recorded information in account database.
  • Expedited payments by verifying accuracy and currency of vendor information.

Office Manager

Rey and Sons Roofing
Ft Lauderdale , FL
02.2019 - 12.2021
  • Analyzed data from diverse sources to identify trends and recommend improvements.
  • Managed scheduling and ensured timely allocation of resources and calendars.
  • Oversaw office inventory and initiated supply orders as needed.
  • Reviewed completed work for consistency, quality, and compliance.
  • Responded professionally to customer inquiries via phone and email.
  • Assisted in budget development for departmental expenses.
  • Negotiated contracts with vendors to achieve favorable terms and pricing.
  • Elevated customer satisfaction ratings by resolving client issues promptly.

Book Keeper

South Eastern Grocers
Coconut Creek, FL
07.2007 - 01.2017
  • Entered deposits, credit card charges, and sales entries to enhance cash management.
  • Reviewed purchase documents and receipts to ensure accurate reconciliation with statements.
  • Applied mathematical skills to calculate totals, verify figures, and resolve discrepancies.
  • Reconciled computer reports with manually maintained ledgers for consistency.
  • Prepared financial statements, including balance sheets and income statements for management review.
  • Managed payroll processing and ensured timely disbursement of wages.
  • Conducted month-end closing activities and maintained accurate accounting records.

Education

High School Diploma -

Santaluces High School
Boynton Beach, FL
06-2004

Some College (No Degree) -

Keiser University
Fort Lauderdale, FL

Skills

  • Customer service and support
  • Office management
  • Appointment scheduling
  • Complaint resolution
  • Effective communication
  • Team collaboration
  • Quality assurance
  • Relationship building
  • Document management
  • Work planning and prioritization
  • Administrative support
  • Service quality standards
  • Department leadership
  • Decision-making
  • Document review
  • Team coordination
  • Problem-solving
  • Data management

Timeline

Service Administrator

Empire Roofing Corporation
09.2022 - Current

Office Manager

Rey and Sons Roofing
02.2019 - 12.2021

Book Keeper

South Eastern Grocers
07.2007 - 01.2017

High School Diploma -

Santaluces High School

Some College (No Degree) -

Keiser University

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Christine Norton