Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christine Obeidat

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in group home and day service center settings providing guidance and encouragement to clients through physical and emotional support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Goodlife Innovations
02.2023 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized client environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented client health status changes to keep care team updated.
  • Updated EMR files with current vitals, behaviors, and other data relevant to treatment planning.
  • Transported clients to medical and dental appointments to provide support.
  • Implemented individualized care plans to meet personal needs of each client.
  • Developed rapport to create safe and trusting environment for care.
  • Cooked meals and assisted clients with eating to support balanced nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Barista Shift Supervisor

The Roasterie
06.2022 - 02.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Accurately completed end-of-day financial tasks of cash and card transactions.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Set and oversaw weekly and special event menu plans.

Barista Trainer

Starbucks
04.2019 - 06.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Promoted additional items with beverages, increasing store sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Kitchen Line Cook

Corner Bakery Cafe
10.2017 - 04.2019
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Prepared and cooked meals according to recipes and customer specifications.

Restaurant Shift Manager

Noodles And Company
12.2015 - 10.2018
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Cross-trained crew members on different duties to increase coverage.
  • Monitored employee food handling, safety and uniform requirements.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-of-house and back-of-house staff.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Checked and monitored inventory levels to reorder items.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and assisted staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.

Education

GED -

Johnson County Community College
Overland Park, KS
02.2016

Skills

  • ADL Support
  • Direct Patient Care
  • State Regulations Knowledge
  • Care Plan Assessment
  • EMR / EHR
  • Medication Administration
  • Crisis Management
  • Behavior Redirection
  • Beverage Preparation
  • POS Systems
  • Coffee Expertise
  • Food Preparation
  • Staff Management

Certification

  • First Aid/CPR Certified
  • QBS Safety-Care Certified for PBIS and ABA environments.

Languages

Arabic
Native or Bilingual

Timeline

Direct Support Professional

Goodlife Innovations
02.2023 - Current

Barista Shift Supervisor

The Roasterie
06.2022 - 02.2023

Barista Trainer

Starbucks
04.2019 - 06.2022

Kitchen Line Cook

Corner Bakery Cafe
10.2017 - 04.2019

Restaurant Shift Manager

Noodles And Company
12.2015 - 10.2018

GED -

Johnson County Community College

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Christine Obeidat