Christine O'Brien
Schenectady,NY
Summary
Results-oriented achiever with proven ability to handle multiple tasks efficiently in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Solutions Professional
Broadview FCU
2018.08 - Current
- Created and streamlined membership application underwriting workflows for quicker turnover and improved member experience.
- Identified opportunities for process improvements, leading to increased efficiency and reduction of fraudulent applications by 70% which subsequently decreased the amount of loans that went into default.
- Developed and maintained strong relationships with key stakeholders (SMS, LC,Dep OPs, Member Advocacy, Account OPs) ensuring smooth project collaboration and timely delivery.
- Coached and developed 12 Digital team members, enhancing their capabilities and supporting professional development efforts.
Outbound Relationship Manager
Broadview FCU
2017.01 - 2017.08
- Maintained knowledge of consumer loan products and underwriting in compliance with banking regulations.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Managed approximately 30 incoming calls and emails daily from members.
- Facilitated financial planning workshops, empowering clients with knowledge to make informed decisions.
Relationship Banker
Broadview FCU
2012.06 - 2016.12
- Proactively identified potential risks in member accounts by taking immediate action to prevent loss and collaborating with local law enforcement and protective service agencies.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Assisted members in achieving financial goals by recommending suitable products and services based on their needs.
Member Service Advisor
Broadview FCU
2008.08 - 2012.05
- Conduct transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, and cashier’s checks
- Maintained strict adherence to regulatory compliance guidelines, ensuring all transactions were conducted ethically and within prescribed limits.
Store Manager
Bath & Body Works
1996.09 - 2007.10
- Oversaw loss prevention efforts, reduced shrinkage by 1% resulting in savings to the company of $120,000 by implementing effective security measures and training staff on proper procedures.
- Increased average annual revenue by creating a culture focused on exceeding the customer's expectations. Awarded #1 store in district for customer compliments 3 years in a row.
Education
Bachelor of Arts - Communications
State University of New York
Albany, NY1989
Skills
- Analytical Thinking
- Interpersonal Communication
- Problem-solving aptitude
- Honest and Dependable
- Adaptability
- Continuous Improvement
- Attention to Detail
- Multitasking Abilities
Timeline
Solutions Professional
Broadview FCU
2018.08 - Current
Outbound Relationship Manager
Broadview FCU
2017.01 - 2017.08
Relationship Banker
Broadview FCU
2012.06 - 2016.12
Member Service Advisor
Broadview FCU
2008.08 - 2012.05
Store Manager
Bath & Body Works
1996.09 - 2007.10
Bachelor of Arts - Communications
State University of New York
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