Christine ODonnell
Rolling Prairie,IN
Summary
Organized Receptionist Coordinator known for high productivity and efficient task completion. Skilled in customer service, appointment scheduling, and administrative support. Excel in communication, problem-solving, and time management to ensure smooth front desk operations. Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
44
44
years of professional experience
Work History
Receptionist Coordinator
Maple City Animal Hospital
LaPorte, IN
03.2010 - 02.2025
- Processed invoices, payments, and other financial transactions according to established procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Guided employees in handling difficult or complex problems.
- Ensured compliance with relevant regulations pertaining to customer service operations.
- Maintained accurate records of customer interactions and transactions.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Provided support to other departments when needed by completing assigned tasks promptly.
- Interpreted and explained work procedures and policies to brief staff.
- Scheduled appointments for customers with necessary staff members.
- Handled confidential documents securely according to organizational standards.
- Analyzed financial activities of department to share budgetary input with managers.
- Performed basic bookkeeping duties such as maintaining ledgers and balance sheets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Created detailed documentation of customer service processes for reference purposes.
- Greeted visitors and provided information about the company.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Updated internal databases with new client information.
- Resolved customer complaints or answered customers' questions.
- Answered phone calls and redirected them to appropriate staff members.
- Developed efficient systems for managing customer data securely in accordance with company policies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Pet Groomer
All Creature Features Animal Hospital
LaPorte, IN
10.2006 - 06.2009
- See previous activities under Pet Groomer for Maple City Animal Hospital
Pet Groomer
Maple City Animal Hospital
LaPorte , IN
07.1999 - 10.2006
- Assisted in the selection of appropriate shampoos, conditioners and other grooming products for each pet's individual needs.
- Maintained accurate records of all services rendered to clients' pets.
- Kept up-to-date with current trends in pet styling techniques through seminars, workshops or webinars.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Managed inventory levels of supplies necessary for successful operation of the business.
- Bathed and groomed pets using gentle techniques.
- Scheduled grooming and veterinary appointments for animals.
- Performed routine maintenance tasks on clippers, scissors and other tools used in the grooming process.
- Organized appointments efficiently to maximize time spent with each client's pet.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process.
- Provided bathing, brushing, clipping, trimming and styling of pet fur coats.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
- Worked closely with veterinary personnel to provide additional medical treatment if needed.
- Performed detailed inspections of pets' skin and coat condition during each grooming session.
- Walked and exercised dogs during owner absences.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Cleaned and sanitized all grooming equipment after each use.
- Communicated effectively with customers about their pet's behavior during the grooming process.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Lead Clinic Coordinator
Univesit of Chicago Medical Center
Chicago, IL
10.1980 - 06.2006
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Assisted in the development of new procedures and protocols related to clinic operations.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Directed and escorted patients to treatment areas per appointment plans.
- Answered telephone calls from patients seeking advice or assistance with their medical needs.
- Ensured compliance with all applicable laws, regulations, and standards related to healthcare operations.
- Performed data entry of patient information into electronic medical records system.
- Communicated with patients with compassion while keeping medical information private.
- Provided administrative support to clinic staff, such as filing paperwork, maintaining databases, and preparing reports.
- Responded to inquiries from patients and healthcare providers regarding clinic services and policies.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
- Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
- Verified accuracy of patient billing information prior to submitting claims for payment.
- Verified patient billing information, processed patient accounts and maintained records and documentation.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted in the coordination of patient care services, including scheduling appointments and managing medical records.
- Maintained confidentiality of patient health information according to HIPAA guidelines.
- Arranged for prescribed laboratory tests, specialist referrals and diagnostic procedures.
- Collected information to aid physicians in treating patients' needs.
- Prepared purchase orders for procurement of office supplies or equipment needed by the facility.
- Managed daily appointment schedules for physicians and other clinical personnel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Some College (No Degree) - Biology
Barat College
Lake Forest, ILSome College (No Degree) - Basic college classes
City Colleges of Chicago
Chicago, ILSkills
- Customer service
- Invoice processing
- Appointment scheduling
- Record keeping
- Financial analysis
- Office administration
Affiliations
- I am an animal lover. My husband and I bred Golden Retrievers for competition and field work for many years. I became an UKC and AKC hunt test judge, which I had a blast participating in all over the Midwest.
- I enjoy gardening and reading.
- I am a very good cook ( I think)
- I love the outdoors.
Timeline
Receptionist Coordinator
Maple City Animal Hospital
03.2010 - 02.2025
Pet Groomer
All Creature Features Animal Hospital
10.2006 - 06.2009
Pet Groomer
Maple City Animal Hospital
07.1999 - 10.2006
Lead Clinic Coordinator
Univesit of Chicago Medical Center
10.1980 - 06.2006
Some College (No Degree) - Biology
Barat College
Some College (No Degree) - Basic college classes
City Colleges of Chicago
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