Christine ODonnell
Houlton,ME
Summary
Dynamic Front Office Coordinator at Houlton Regional Therapy Center, skilled in enhancing patient relations and streamlining operations. Proven expertise in scheduling and document management, coupled with a commitment to confidentiality. Successfully implemented procedures that reduced wait times, showcasing strong multitasking abilities and a focus on patient-centered care.
Experienced with managing front office tasks efficiently and ensuring high levels of client satisfaction. Utilizes excellent organizational and communication skills to streamline administrative processes and support team collaboration. Track record of enhancing office operations through proactive problem-solving and effective coordination.
Overview
33
33
years of professional experience
Work History
Front Office Coordinator
Houlton Regional Therapy Center (inspire)
02.2025 - Current
- Coordinated patient scheduling and managed front desk operations to enhance workflow efficiency.
- Assisted patients with inquiries, ensuring a positive experience and accurate information delivery.
- Managed electronic health records system, maintaining data accuracy and confidentiality standards.
- Supported administrative tasks including filing, billing, and insurance verification to streamline operations.
- Collaborated with healthcare providers to facilitate communication regarding patient care and appointments.
- Implemented office procedures that improved patient check-in processes and reduced wait times.
- Trained new staff on front office protocols to ensure consistency in service delivery.
Radiology Aide
Houlton Regional Hospital
01.2009 - 02.2025
- Assisted radiologists in performing diagnostic imaging procedures, ensuring patient comfort and safety.
- Coordinated scheduling of imaging appointments, optimizing workflow efficiency and minimizing patient wait times.
- Monitored inventory levels of radiology supplies, facilitating timely restocking to support uninterrupted operations.
- Educated patients on preparation for imaging studies, enhancing understanding and compliance with protocols.
- Collaborated with healthcare teams to streamline patient information transfer, improving communication and care continuity.
Pest Control Technician
Modern Pest Control
03.2007 - 11.2009
- Conducted thorough inspections to identify pest infestations and potential entry points.
- Applied integrated pest management techniques to ensure effective treatment plans.
- Trained junior technicians on safety protocols and operational procedures.
- Maintained accurate records of service visits, treatments applied, and customer interactions.
- Developed customized pest control solutions based on client-specific needs and environmental factors.
- Collaborated with clients to educate them on preventative measures against pest issues.
Personal Support Specialist
Madigan Estates
08.2004 - 03.2009
- Lead initiatives to enhance patient care quality and support outcomes.
- Mentor junior staff in effective personal support strategies.
- Drive efficiency in daily operations through strategic planning.
- Refine processes for improved accuracy and consistency in patient support.
- Ensure comprehensive understanding of patient needs, adapting services accordingly.
- Collaborate with healthcare teams to optimize patient experience.
- Assisted clients with daily living tasks such as personal hygiene, meal preparation, and medication management to promote independence and selfcare.
- Provided crisis intervention when necessary; deescalating situations calmly while prioritizing the safety of both the client and those around them.
Director
Houlton Humane Society
06.1992 - 11.2004
- Led cross-functional teams to drive strategic initiatives and enhance operational efficiency.
- Developed and implemented comprehensive project plans to ensure alignment with organizational goals.
- Fostered collaborative relationships with stakeholders to facilitate effective decision-making processes.
- Streamlined communication channels across departments, improving information flow and project transparency.
Education
No Degree - Liberal Studies
NMCC
Presque Isle, MEHigh School Diploma -
Houlton High Scool
Houlton, ME06-1985
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Office organization
- Patient relations
- Filing
- Process improvement
- Scheduling appointments
- Document management
- Call routing
- Information protection
- Sensitive information handling
- Office supplies inventory management
- Call forwarding
- Meeting preparation
- Maintaining confidentiality
- Appointment confirmation
- Visitor management
- Office supplies ordering
- Time management proficiency
- Filing understanding
- Correspondence typing
- Phone and email etiquette
- Appointment scheduling
- Microsoft office
- Multitasking and organization
- Documentation and recordkeeping
- Scheduling
- Data entry
- Handling complaints
- Workflow planning
Timeline
Front Office Coordinator
Houlton Regional Therapy Center (inspire)
02.2025 - Current
Radiology Aide
Houlton Regional Hospital
01.2009 - 02.2025
Pest Control Technician
Modern Pest Control
03.2007 - 11.2009
Personal Support Specialist
Madigan Estates
08.2004 - 03.2009
Director
Houlton Humane Society
06.1992 - 11.2004
No Degree - Liberal Studies
NMCC
High School Diploma -
Houlton High Scool
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