Christine O'Leary
Store Lead
Tulsa,OK
Summary
I have worked within Walmart stores for over 8 years, learning all the ins and outs of the retail world. I excell in inventory audits, safely, scheduling needs and pushing sales. Working retail, is all about being a servant leader which is how I have lead all my teams varying of sizes form 10 - 450. Customer service is always number one, and I push to ensure that that is a goal that is always met. I am accustomed to long work days at least 16 hours, working evenings and weekends. I can lift at least 50lbs without issue, and ensure all company protocols are being followed. I have several years of leadership experience used to promote associates, drives sales and make stores grow a profit of 4% minium year over year. I can merchandise and display a variety of product and know how up scale associates to be ready for the next step.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Store Lead
Walmart
Bartlesville, OK
03.2020 - Current
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Rotated merchandise and displays to feature new products and promotions.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Completed manual and machine counts of funds for transactions valued at over $ 5000.
Co Manager
Walmart
Midland, TX
10.2017 - 03.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Facilitated change management activities for department and staff of 35 individuals.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Trained new employees on proper protocols and customer service standards.
Assistant Store Manager
Walmart
Tulsa, OK
01.2016 - 10.2017
- Coached team on effective upselling and cross-selling methods.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored security and handled incidents calmly.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Drafted employee work schedules to fill coverage gaps.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Department Manager
Walmart
Tulsa, OK
03.2014 - 03.2016
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10%.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Managed overstocking, restocking and inventory control procedures during day shift.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate
Walmart
Tulsa, OK
07.2012 - 03.2014
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH 05.2020 - Current
Skills
Loss prevention
Employee management
Merchandising
Exceptional time management skills
Stock management
Customer-oriented
Retail materials management
MS Office
Problem resolution
Communications
Team leadership and coaching
Accurate money handling
Scheduling knowledge
Strong multi-tasking
Dependable and reliable
Goals and performance
Financial operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 45 staff members.
- Improved efficiency of weekly paperwork, saving 5 hours per week.
- Uncovered and eliminated security issues, reducing shrinkage.
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Bachelor of Science - Business Management
Southern New Hampshire University
05.2020 - Current
Store Lead
Walmart
03.2020 - Current
Co Manager
Walmart
10.2017 - 03.2020
Assistant Store Manager
Walmart
01.2016 - 10.2017
Department Manager
Walmart
03.2014 - 03.2016
Sales Associate
Walmart
07.2012 - 03.2014