Christine Opdyke
Virginia Beach,VA
Summary
Seasoned Procurement Specialist skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of automotive supply chain, parts, vendors and customer needs.
Overview
22
22
years of professional experience
Work History
Body Shop Parts Manager
Crash Champions
03.2024 - Current
- Developed strong relationships with vendors, fostering trust and timely delivery of ordered parts.
- Collaborated with suppliers to secure competitive pricing, resulting in cost savings, leading to parts department averaging 43%+ overall monthly parts margin.
- Reduced order fulfillment time for body shop repairs with prompt and accurate parts procurement.
- Ensured compliance with safety regulations in all aspects of the body shop's parts operations.
- Coordinated with technicians to understand their needs, providing necessary tools and equipment for efficient repair work.
- Supported increased productivity by maintaining organized workspaces within the body shop's parts department.
- Addressed customer inquiries professionally, offering expert advice on suitable replacement options when necessary.
- Monitored market trends in automotive industry to stay informed about product changes or potential supply disruptions.
- Maintained up-to-date knowledge on evolving vehicle models and technologies to better serve customer needs and improve parts compatibility.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Body Shop Parts Manager
Performance Collision Center
07.2021 - 03.2024
- Reduced order fulfillment time for body shop repairs with prompt and accurate parts procurement.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Collaborated with suppliers to secure competitive pricing, resulting in cost savings for the body shop.
- Developed strong relationships with vendors, fostering trust and timely delivery of ordered parts.
- Trained new staff members on proper procedures for handling and organizing parts inventory.
- Ensured compliance with safety regulations in all aspects of the body shop''s parts operations.
- Coordinated with technicians to understand their needs, providing necessary tools and equipment for efficient repair work.
- Supported increased productivity by maintaining an organized workspace within the body shop''s parts department.
- Addressed customer inquiries professionally, offering expert advice on suitable replacement options when necessary.
- Established a warranty return process to ensure timely reimbursement from manufacturers.
- Monitored market trends in automotive industry to stay informed about product changes or potential supply disruptions.
- Maintained up-to-date knowledge on evolving vehicle models and technologies to better serve customer needs and improve parts compatibility.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Body Shop Estimator
Performance Collision Center
08.2022 - 10.2023
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services averaging over 96% overall CSI scores.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor repair times.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Supported team members through cross-training initiatives, fostering an atmosphere of collaboration and skill development within the body shop team.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Mentored junior estimators, sharing knowledge and best practices to enhance the overall skillset of the body shop team.
- Inspected completed repairs for accuracy, quality and safety.
Parts Procurement Specialist
The Auto Connection
08.2019 - 07.2021
- Secured cost savings for the company by negotiating with suppliers and securing discounts on bulk orders.
- Managed budgetary constraints effectively while procuring high-quality parts at competitive prices.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Minimized order lead times through building strong relationships with key vendors, ensuring timely delivery of parts.
- Improved warehouse organization by developing a system to accurately track and locate parts within the facility.
Procurement Manager
Aftermarket Parts Solutions
11.2011 - 08.2019
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Submitted reports to senior management to aid in business decision-making and planning.
Product Manager
Dorman Products
07.2007 - 11.2011
- Coordinated design meetings and decisions across 11 internal departments and teams.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Spearheaded collaborative efforts between executive management, sales and marketing to bring products to market.
- Compiled product, market and customer data to forecast accurate sales and profit numbers.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Consulted with product development teams to enhance products based on current customer data.
Assistant Product Manager
Rayloc Brakes
02.2006 - 07.2007
- Consulted with product development teams to enhance products based on customer data.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated project planning and execution with team members and team leads.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Compiled product, market and customer data to forecast accurate sales and profit numbers.
Service Manager
Kauffman Tire Inc.
08.2005 - 02.2006
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Guided techs on automotive repair, tool usage and equipment operation.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Sales Associate
Advance Auto Parts
09.2002 - 06.2005
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Education
I-Car - Body Shop Compliance -
Gold Class Certified
BBA - MANAGEMENT AND MARKETING
NORTHWOOD UNIVERSITY
West Palm Beach, FL2005
High School Diploma - undefined
Indian River High School
Chesapeake, VA2000
Skills
- Returns processing
- Team leadership
- Goal setting
- Staff training
- Purchasing oversight
- Organized
- Consistently meets goals
- Coaching and mentoring
- Exceptional interpersonal communication
- Efficient multi-tasker
- Relationship building
Timeline
Body Shop Parts Manager
Crash Champions
03.2024 - Current
Body Shop Estimator
Performance Collision Center
08.2022 - 10.2023
Body Shop Parts Manager
Performance Collision Center
07.2021 - 03.2024
Parts Procurement Specialist
The Auto Connection
08.2019 - 07.2021
Procurement Manager
Aftermarket Parts Solutions
11.2011 - 08.2019
Product Manager
Dorman Products
07.2007 - 11.2011
Assistant Product Manager
Rayloc Brakes
02.2006 - 07.2007
Service Manager
Kauffman Tire Inc.
08.2005 - 02.2006
Sales Associate
Advance Auto Parts
09.2002 - 06.2005
I-Car - Body Shop Compliance -
Gold Class Certified
BBA - MANAGEMENT AND MARKETING
NORTHWOOD UNIVERSITY
High School Diploma - undefined
Indian River High School
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