Christine Orrell
Rochester,NH
Summary
Dynamic leader with proven expertise in customer service and money handling, honed at Yankee Candle and Market Basket. Excelled in enhancing team performance and engagement, leveraging marketing knowledge to drive sales. Demonstrated exceptional skill in inventory and loss prevention, significantly improving operational efficiency.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2021
2021
years of professional experience
Work History
2nd Assistant Manager
Yankee Candle
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cashier
Market Basket
06.2015 - 05.2020
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Performed cash, card, and check transactions to complete customer purchases.
2nd Assistant Manager
Yankee Candle
06.2015 - 06.2018
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Enhanced communication between staff members by organizing regular team meetings to discuss updates and address concerns.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Supported store manager in training new employees, fostering a positive work environment for team development.
Education
Graduated - Math / Science
Robert Lewis High School
Sun Valley, CA06.1986
Skills
- Customer service focus
- Delegation Abilities
- Marketing knowledge
- Employee engagement
- Money Handling
- Product and service knowledge
- Task Delegation
Timeline
Cashier
Market Basket
06.2015 - 05.2020
2nd Assistant Manager
Yankee Candle
06.2015 - 06.2018
2nd Assistant Manager
Yankee Candle
Graduated - Math / Science
Robert Lewis High School
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