Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

CHRISTINE OUPRASIT

Sales and customer service coordinator
Chino,CA

Summary

  • Experienced customer service sales coordinator with over 7 years of experience in distributor and manufacture industries. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience

Work History

Shipt Shopper

Shipt
Birmingham, AL
09.2019 - Current
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
  • Loaded and unloaded orders at customer's homes or locations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.

Sales Coordinator/Administrative Assistant

Cosmofiber Inc
Duarte, CA
09.2017 - 07.2019
  • Managed calendars to strategically coordinate meetings, appointments and events.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Produced highly accurate internal and external letters and memoranda.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Recorded expenses and maintained accounting records in excel.
  • Created and implemented standard operating procedures for records handling.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.

Customer Sales Representative

Dixin USA
City of Industry , CA
10.2015 - 07.2017
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Contacted potential customers to capitalize on sales opportunities.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Verified delivery schedules and processes.

Sales representative

Anypromo.com
Chino, CA
01.2013 - 09.2015
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped resolve client problems quickly with superior customer service.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
  • Drove business development through proactive networking and relationship-building strengths.
  • Built strong rapport with clients by understanding needs and clearly explaining products.

Customer service specialist

Car Parts Depot INC
City of Industry , CA
08.2009 - 01.2013
  • Educated customers on company systems, form completion, and access to services.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.

Education

High School Diploma -

Pomona High School
Pomona, CA
09.2004 - 06.2021

Skills

Sales proficiency

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Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Timeline

Shipt Shopper

Shipt
09.2019 - Current

Sales Coordinator/Administrative Assistant

Cosmofiber Inc
09.2017 - 07.2019

Customer Sales Representative

Dixin USA
10.2015 - 07.2017

Sales representative

Anypromo.com
01.2013 - 09.2015

Customer service specialist

Car Parts Depot INC
08.2009 - 01.2013

High School Diploma -

Pomona High School
09.2004 - 06.2021

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CHRISTINE OUPRASITSales and customer service coordinator