Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christine Packer

Brentwood,CA

Summary

Dedicated outdoor industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Department Manager

REI
07.2020 - 06.2024
  • Lead our retail staff team to ensure a high level of customer engagement, through training and mentoring
  • Effectively communicating to sales staff to prioritize our companies priorities
  • Create a work atmosphere that fosters ongoing productivity in a positive and effective way to create a positive work environment
  • Collaborate with staff to strategize current promotions, sale set ups, and seasonal floor moves
  • Handle operational roles in receiving trucks, back of house efficiencies, schedule writing, and lead in fulfilling all tasks for annual inventory
  • Tackle difficult customer satisfaction situations when needed.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Lead

REI
07.2016 - 07.2020
  • All aspects of customer service
  • Collaborate with staff and execute all visual merchandising for the store, lead all promotional events and seasonal floor sets
  • Respond to other department situations as needed
  • Work with Sales Managers at planning and execution of our retail priorities and strategies
  • Key Holder for all opening and closing procedures, and ongoing floor manager role.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Specialist

REI
03.2014 - 06.2016
  • All aspects of customer service, working all departments as needed, sales floor merchandising and seasonal floor set ups.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.

Sales Associate

REI
02.2009 - 02.2014
  • All aspects of customer service, learning and gaining product knowledge
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Working in all departments as needed
  • Seasonal floor moves, visual merchandising
  • Promoting excellent membership sales.

Education

High School Diploma -

Alta High School
Sandy, UT

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving

References

  • Pat Nosack, personal, 801-554-8420
  • Josh Violette, business, 925-202-6013

Timeline

Department Manager

REI
07.2020 - 06.2024

Sales Lead

REI
07.2016 - 07.2020

Sales Specialist

REI
03.2014 - 06.2016

Sales Associate

REI
02.2009 - 02.2014

High School Diploma -

Alta High School

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Christine Packer