CHRISTINE PADEN
Chico,CA
Summary
Experienced Clinical Operations Manager with a strong history of enhancing healthcare operations and patient experiences. Skilled in team leadership, policy implementation, and streamlining processes for efficiency. Committed to fostering a collaborative and patient-focused environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Florence Health
08.2020 - Current
- Created and managed Chronic Care Management program buildout, bringing in 50k in revenue the first month
- Oversaw daily operations, including staff scheduling, patient flow management, and billing functions
- Developed policies and procedures for effective practice management and workflows
- Developed and maintained yearly competencies; Conducted performance evaluations, and OSHA safety trainings for all clinical staff
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other roles to maximize coverage
- Managed 25 employees within 4 different clinic sites
- Addressed and remedied all patient or team member issues.
- Developed key performance indicators to monitor departmental progress and identify areas for improvement
- Implemented new applications such as Phreesia; CCIQ; TransactRX, leading to increased efficiency in workflow management
- Athena Health super user; Created text macros and templates within Athena Health for overall workflow efficiency; Athena buildout for new departments
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving
- Managed Vendor relations
- Oversaw billing and revenue cycle management; HCPCS; CPT and ICD-10 accuracy
Site Lead
Florence Health
05.2020 - 08.2020
- Oversaw Chronic Care Management (CCM) panel of 500 patients, maintaining 350 billable events a month
- Managed RPM program for multiple primary care facilities
- Developed and monitored quality metrics for multiple primary care facilities
- Worked with providers and RNs to develop CCM guidelines, tools and care plans
- Extensive knowledge of CMS Medicare guidelines
- Assisted physicians and nurses with clinical procedures following safe practices
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits
- Precepted newly hired medical assistants to train each on Athena Health, office procedures
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented patient information in EMR and prepared paperwork for medical staff
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
Lead Medical Assistant
California Department Of Corrections
04.2017 - 05.2020
- Lead Medical Assistant Duties for inmate care
- Emergency Medical Response
- Traveled to CDCR camp to provide medical Care
- Phlebotomy
- Telemed/Telehealth
- Cerner
- EKG
Pediatric Clinical Manager/ Site Lead
Coast Pediatrics Del Mar
09.2012 - 09.2014
- Insurance Authorizations
- Synagis Authorizations/injections
- Responsible for scheduling patients for appointments
- Ordered labs
- Site Lead Duties
- Childhood Vaccine schedule
- Heavy immunizations
- Vaccines for Children
- Staff Management
Site Lead/Lead Certified Medical Assistant
Irvine Pediatrics
05.2007 - 11.2010
- Pediatric Medical Assistant
- Lead Medical Assistant Duties
- Staff management
- Policy and procedure implementation
Education
Associate of Applied Science - Medical Assisting
Orange Coast College
Costa Mesa, CA06.2004
Skills
- Team Leadership
- Policy Development
- Quality Assurance
- Problem Solving
- Vendor Relations
- Attention to Detail
- Time Management
- Staff Training/Onboarding
- Provider Relations
- Effective Communication
- Practice Management
- Workflow Management
- Medical Billing
- HIPAA Compliance
Certification
- CCMA-AC California Certified Medical Assistant-Clinical and Administrative - June 2005 to Current
Timeline
Clinical Operations Manager
Florence Health
08.2020 - Current
Site Lead
Florence Health
05.2020 - 08.2020
Lead Medical Assistant
California Department Of Corrections
04.2017 - 05.2020
Pediatric Clinical Manager/ Site Lead
Coast Pediatrics Del Mar
09.2012 - 09.2014
Site Lead/Lead Certified Medical Assistant
Irvine Pediatrics
05.2007 - 11.2010
Associate of Applied Science - Medical Assisting
Orange Coast College
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