Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Christine Padilla

Port St. Lucie,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the Guest Connections Specialist position with Brightline. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position furthering that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Point of Contact (POC)

HERZOG/ HSRC Constructions
Melbourne, FL
02.2020 - 02.2024
  • Enhanced railroad safety by implementing strict adherence to safety protocols and regular inspections.
  • Streamlined project completion by effectively delegating tasks and managing resources among team members.
  • Increased worker productivity with thorough training programs and hands-on supervision.
  • Improved communication between departments, establishing clear channels for reporting incidents or concerns.
  • Experienced in proper usage of multiple handheld radios.
  • Maintained high-quality work standards, enforcing strict compliance with company policies and procedures.
  • Contributed to risk management efforts by identifying potential hazards early on in a project''s lifecycle, allowing time for appropriate mitigation measures before commencing work activities.
  • Ensured a high level of emergency preparedness by conducting regular safety drills and maintaining up-to-date emergency response plans.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Directed projects according to schedule and quality demands.
  • Monitored job progress and performance of track crew or contractors to complete projects prior to deadlines.
  • Provided feedback to workers on job performance and safety procedures.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Created and implemented plans to maximize efficiency of workers.
  • Supported construction and extraction workers to facilitate timely completion of projects.
  • Sourced suppliers and purchased necessary materials for work.
  • Established and enforced safety regulations, procedures and standards for construction and extraction workers.
  • Supervised training of new construction and extraction workers on safety practices and procedures.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Devised and implemented safety protocols to reduce risks on construction and extraction sites.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Assisted in recruiting and hiring new construction and extraction workers.
  • Reduced maintenance downtime, conducting preventive maintenance checks on track infrastructure.
  • Ensured timely completion of projects by consistently monitoring progress and adjusting schedules as needed.
  • Developed a strong team environment through effective leadership and motivation techniques.
  • Provided expert guidance for junior staff members, leading to increased confidence in their abilities and improved performance levels.
  • Optimized resource allocation, utilizing personnel strengths strategically to complete tasks efficiently within deadlines.
  • Demonstrated commitment to environmental stewardship through responsible management of waste disposal processes and recycling initiatives at job sites.
  • Enhanced crew morale by recognizing exceptional performance publicly, fostering a sense of pride within the team.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Enforced Good House Keeping and Brothers Keeper

Telecommunications Engineer

Multi Services Inc/ Sprint Telecommunications
Pensacola, FL
12.2017 - 01.2020
  • Developed customized solutions for businesses to address unique telecommunication needs, resulting in increased productivity.
  • Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
  • Contributed to the design of customized telecommunications solutions tailored to meet unique client requirements.
  • Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
  • Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost.
  • Liaised with component vendors to properly operate and maintain telecommunications equipment.
  • Utilized CAD to evaluate and prepare network diagrams, site configurations, floor plans and new systems.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Coordinated installation of new users and relocations of existing users.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
  • Reduced downtime for clients by providing prompt troubleshooting and repair services for telecommunications equipment.
  • Maintained up-to-date knowledge of advancements in telecommunications technology, applying best practices to drive continuous improvement efforts.
  • Streamlined processes by automating manual tasks, leading to increased accuracy and efficiency in telecommunication operations.
  • Conducted comprehensive site surveys, resulting in accurate documentation and planning for future installations.
  • Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
  • Established positive relationships with vendors and suppliers, negotiating favorable contracts that supported business objectives.
  • Evaluated new technologies, assessing their potential impact on existing infrastructure and recommending suitable upgrades as needed.
  • Designed cost-effective solutions by researching options and selecting the most appropriate components for each project''s specific requirements.
  • Coordinated seamless transitions during network migrations or expansions, minimizing disruption to end-users'' daily operations.
  • Delivered comprehensive training sessions for staff members on proper use of telecommunications equipment, boosting overall proficiency levels throughout the organization.
  • Researched and recommended network and data communications hardware and software.
  • Analyzed and interpreted complex data from multiple sources.
  • Maintained documentation for telecommunication systems, equipment inventory and floor plans.

Store Manager of Operations

Uni-mart
Streamwood, IL
02.2015 - 11.2017
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
  • Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.

Education

Bachelor of Arts - Minor Business Administration

Florida Gateway College
Lake City, FL
01.2028

High School Diploma -

Columbia High School
Lake City, FL
05.2002

Skills

  • Reliability & Punctuality
  • Hospitality Services
  • Event Staffing
  • Listening Skills
  • Training & Mentoring
  • Analytical Thinking
  • Cash Management
  • Bookkeeping Software
  • Relationship Building
  • Policies & Procedures
  • Effective Communication
  • Team Collaboration
  • Guest Engagement & Assistance
  • Problem-Solving Skills
  • Company Asset Protection
  • Upselling Strategies
  • Team Motivation
  • Information Confidentiality
  • Administrative Skills
  • Conflict & Complaint Management
  • Effective Planning
  • VIP guest relations
  • Quality Assurance
  • Complex Problem-Solving
  • Professional Appearance

Languages

Spanish
Professional Working
Tagalog
Native or Bilingual

Certification

  • Certified Active Managerial Control Uni-Mart One Stop Shopping Center November 2018
  • Certified Consolidate Aspects of the Importance of Food & Safety Uni-Mart One Stop Shopping Center November 2018
  • Certified Alcohol Certificate Uni-Mart One Stop Shopping Center November 2018
  • Certified Roadway Worker Protection HERZOG/HSRC Constructions February 2024
  • Certified Characteristics Testing HERZOG/HSRC Constructions February 2024
  • Certified Incident/Emergency Action Plan HERZOG/HSRC Constructions February 2024
  • Social Media Awareness HERZOG/HSRC Constructions February 2024
  • Certified HERZOG Harassment/Discrimination Policy & Equal Employment Opportunity (EEO) Policy Statement HERZOG/HSRC Constructions

Timeline

Lead Point of Contact (POC)

HERZOG/ HSRC Constructions
02.2020 - 02.2024

Telecommunications Engineer

Multi Services Inc/ Sprint Telecommunications
12.2017 - 01.2020

Store Manager of Operations

Uni-mart
02.2015 - 11.2017

Bachelor of Arts - Minor Business Administration

Florida Gateway College

High School Diploma -

Columbia High School

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Christine Padilla