Christine Paez
Las Vegas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also, US Army Veteran with core values and skill sets to work as a team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Legal Administrator
Elite Legal Practice
09.2025 - Current
- Coordinated case management processes to ensure timely completion of legal documentation.
- Streamlined administrative workflows to improve operational efficiency within the legal department.
- Collaborated effectively with colleagues across various departments to support the overall success of the legal team.
- Facilitated communication between legal teams and clients to enhance service delivery.
- Developed and maintained filing systems for efficient document retrieval and storage.
Customer Service Representative 2
QTC Management Inc. - A Leidos Co.
10.2023 - 04.2025
- Answer incoming calls from military service members and make medical readiness appointments
- Reach out to providers to make the appointments
- Answer any and all questions and resolve issues that may arise
- Managed high-volume call queues while maintaining quality standards in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Conduent
08.2023 - 10.2023
- Answer incoming calls for child support/unemployment benefits recipients.
- Practice Hippa guidelines.
- Gave exceptional service and problem-solving techniques.
- Analyzed customer feedback to identify trends, driving improvements in service processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Customer Service Representative
i2cinc
02.2021 - 05.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
Administrative Assistant
Stability Staffing And Consulting
03.2019 - 02.2021
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer communication to appropriate department personnel.
Contract Manager
Trinity Resorts
06.2017 - 02.2019
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Organized and maintained documents, files and records.
City Carrier Associate
United States Post Office
07.2016 - 05.2017
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Delivered various types of mail on routes according to strict timelines.
Education
Certificate - Pharmacy Technician
Auburn University
Auburn05.2025
Associate of Applied Science - Medical Laboratory Technician
Sanford-Brown College
Houston, TX04.2013
Associate of Arts - General
Eastern Florida State College
Cocoa, FL, US12.2005
Certificate in Phlebotomy - undefined
Savannah Technical College
Hinesville, GA06.2004
Skills
- Eligibility Determination
- Complaint Resolution
- Customer Service
- Customer Satisfaction
- Caregiving
- Customer Correspondence
- Call Center Operations
- Data Entry
- Customer Inquiries
- Training and Development
- Escalation Management
- Account Updating
- Database Maintenance
- Payment Processing
- Documentation and Reporting
- Customer Support
Certification
- Driver's License
- Pharmacy Technician Trainee License 6/15/25-6/30/27
- CPR/AED/First Aid Certification 6/3/25-6/3/27
Timeline
Legal Administrator
Elite Legal Practice
09.2025 - Current
Customer Service Representative 2
QTC Management Inc. - A Leidos Co.
10.2023 - 04.2025
Customer Service Representative
Conduent
08.2023 - 10.2023
Call Center Customer Service Representative
i2cinc
02.2021 - 05.2023
Administrative Assistant
Stability Staffing And Consulting
03.2019 - 02.2021
Contract Manager
Trinity Resorts
06.2017 - 02.2019
City Carrier Associate
United States Post Office
07.2016 - 05.2017
Associate of Applied Science - Medical Laboratory Technician
Sanford-Brown College
Associate of Arts - General
Eastern Florida State College
Certificate in Phlebotomy - undefined
Savannah Technical College
Certificate - Pharmacy Technician
Auburn University