Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Papineau

East Hardwick,VT

Summary

Experienced professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Manager

Greensboro Garage
Greensboro, VT
02.2022 - Current
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Developed and implemented office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided training to new hires on office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Used judgment and initiative in handling confidential matters and requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.

Customer, Billing and Dispatching Service Rep.

Fred's Energy
Morrisville, VT
02.2021 - 02.2022
  • Ensured that all safety protocols were followed during the course of each job.
  • Confirmed appointment dates and times with customers prior to arrival of technicians at their homes or businesses.
  • Ordered necessary parts and supplies for upcoming jobs.
  • Scheduled appointments with customers for service technicians.
  • Maintained an organized filing system for easy retrieval of documents relating to service calls.
  • Processed payments from customers using point-of-sale systems or credit card terminals.
  • Assigned service technicians to jobs based on customer needs and technician availability.
  • Managed multiple projects simultaneously while ensuring quality standards were met.
  • Resolved customer complaints regarding services provided or delays in scheduling or completion times.
  • Provided technical support to customers over the phone when possible.
  • Performed basic troubleshooting tasks over the phone when appropriate.
  • Generated invoices for completed jobs according to company policies and procedures.
  • Received incoming calls from customers requesting service or providing updates on existing orders.
  • Updated customer records with new contact information, notes about conversations, and other relevant details.
  • Monitored the progress of each job in order to ensure timely completion.
  • Worked closely with lead technicians to handle scheduling, follow ups and recalls.
  • Contacted technicians in afternoon to find out status for following morning and prepared start sheet.
  • Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
  • Documented services performed, operations information, and dispatch details in system.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Received or prepared work orders.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Advised personnel about accidents, weather conditions or other hazards.

Tank Resource Coordinator

Bourne's Energy
Morrisville, VT
03.2020 - 01.2021
  • Created and managed a live inventory of all propane tank yards.
  • Developed and coordinated a visual management system at tank yards to include signage, maps, cordons, etc.
  • Managed propane tank forecasts to ensure adequate tanks were in stock
  • Scheduled tank purging and prep in a timely manner
  • Managed the propane tank schedule for all locations
  • Contacted customers to schedule propane tank installations for all service areas
  • Maintained an efficient and reasonable schedule for all tank setting crews
  • Managed crane truck schedule
  • Worked with CFO to develop tank Return on Investment measurements
  • Lead relationship development with commercial/high end accounts
  • Scheduled CP111 tank pick ups
  • Tracked and coordinated tank swaps with competitors
  • Tracked tank set commissions
  • Coordinated Jurisdictional account testing and reporting

Service and Delivery Dispatch Supervisor

Bourne's Energy
Morrisville, VT
11.2014 - 03.2020
  • Managed multiple media (landline, cell phone, emails, text, etc.) in quick succession
  • Worked and related well with internal and external customers
  • Handled frequent changes and adjustments to schedules
  • Communicated calmly, clearly, and concisely
  • Maintained familiarity with service areas
  • Interpreted work orders for scheduling based on multiple criteria
  • Managed emergency calls in a time critical manner
  • Had attention to detail with a high degree of accuracy
  • Encouraged good safety practices
  • Ensured field staff received experience with recent training for skills development and advancement
  • Balanced field staff work load with real-time customer demand
  • Stayed organized yet flexible
  • Worked as a team as well as independently
  • Involvement in interviewing/hiring process

Securities Operations Representative

National Life Group
Montpelier, VT
11.2010 - 11.2014
  • Serviced registered representatives, branch office supervisors, field staff, clients, and internal staff
  • Handled frequent calls involving researching discrepancies
  • Performed in depth research and problem solving
  • Effectively and efficiently handled high call volume regarding brokerage accounts, managed accounts, and account maintenance items
  • Responded to questions from clients, registered representatives, and home office associates
  • Resolved problems with maintenance request, trades, and commissions
  • Opened brokerage accounts
  • Processed transfers on the brokerage and managed platforms
  • Performed diligent follow up to ensure accuracy of request processed
  • Entered equity, mutual fund, and fixed income transactions
  • Educated registered representatives regarding firm policy and procedure

Education

American Institute of Banking
Lyndonville, VT
09-2002

American Institute of Banking
Morrisville, VT
09-1999

High School Diploma -

Hazen Union High School
Hardwick, VT
06-1996

Skills

  • Data Entry
  • Customer Service
  • Bookkeeping
  • Team Supervision
  • Employee Supervision
  • Office Management
  • Time Management and Prioritization
  • Self-Driven
  • Strong Work Ethic and Loyalty
  • Fast-paced Environment
  • Supervisory/Management
  • Auditing
  • Financial Analysis
  • Credit Analysis
  • Accounts Receivable
  • Training/Development
  • Account Reconciliation
  • Operations
  • Scheduling
  • Dispatch
  • Inventory
  • Budgets
  • Secretarial
  • Marking/Sales
  • Teller
  • Cash/Check handling
  • Bookkeeping/Record Keeping
  • Organizational Skills

Certification

  • Vermont Aboveground Storage Tank Rules & NORA Oil Tank Seminar (NOR-22)
  • Hazmat Training Certification

Timeline

Office Manager

Greensboro Garage
02.2022 - Current

Customer, Billing and Dispatching Service Rep.

Fred's Energy
02.2021 - 02.2022

Tank Resource Coordinator

Bourne's Energy
03.2020 - 01.2021

Service and Delivery Dispatch Supervisor

Bourne's Energy
11.2014 - 03.2020

Securities Operations Representative

National Life Group
11.2010 - 11.2014

American Institute of Banking

American Institute of Banking

High School Diploma -

Hazen Union High School

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Christine Papineau