Christine Parmalee
Naples
Summary
Dynamic professional with expertise in customer relations, emphasizing effective communication skills and attention to detail. Proven ability to anticipate customer needs, resulting in high satisfaction and positive outcomes. Strong interpersonal skills, facilitating lasting relationships and enhanced customer experience.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Principal Officer
Sunburst Management Corporation
Naples
10.2013 - Current
- Oversee 34 luxury, Naples-based accounts, ensuring accurate records, adherence to deadlines, and client satisfaction; develop and implement customer service procedures, training staff on best practices; coordinate sales, rentals and refinances through effective oversight of estoppel issuance and mortgage questionnaire completion; leverage extensive knowledge of Naples area to facilitate successful collaboration with clients and fellow industry professionals; schedule and attend meetings regularly with Board of Directors; ensure daily operations comply with governing documents and state statutes
Client Relations Manager
Sunburst Managment Corporation
Naples
09.1994 - 10.2013
- Cultivated strong client and vendor relationships, enhancing satisfaction and loyalty; interface with the public; anticipated and resolved issues promptly to uphold trust and positive engagement; maintained long-term profitable relationships by anticipating client needs and resolving issues effectively; meetings with clients to identify future goals and implemented procedures to ensure attainability; monitored competitor offerings to identify trends and inform strategic positioning in the marketplace
Education
Bachelor of Arts - English
Florida Atlantic University
Boca Raton, FL08-1994
Skills
- Problem solving
- Relationship building
- Conflict resolution
- Effective written & verbal communication
- Time management
- Strategic thinking
- Analytical skills
- Attention to detail
- Crisis management
- Relationship building
- Leadership
Certification
- Community Association Manager (C.A.M.) - State of Florida, 2000
Timeline
Principal Officer
Sunburst Management Corporation
10.2013 - Current
Client Relations Manager
Sunburst Managment Corporation
09.1994 - 10.2013
Bachelor of Arts - English
Florida Atlantic University