CHRISTINE PARSHALL
Round Rock,TX
Summary
Productive Senior Operations Specialist with a six-year track record of building internal processes to meet client objectives. Skilled in planning and coordinating logistics, creating detailed reports and handling and resolving escalated issues. Detail-oriented, analytical and versed in quickly solving complex problems.
Overview
22
22
years of professional experience
Work History
Senior Operations Specialist
UKG
09.2023 - 06.2024
- Exceeded in processing, delivering and booking customer-facing documentation in Salesforce
- Leveraged data expertise to optimize workflows and data gaps
- Oversaw a team of six Sales Executives and trained new hires
- Delivered customer service by executing credits with return merchandise authorization, customer account support, and managed customer escalations.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
Senior Operations Specialist
DELL
05.2019 - 06.2023
- Facilitated customer financing by verifying and approving project terms
- Prepared and delivered financial contracts to customers while maintaining Service Level Agreement (SLA), contract management and booking
- Achieved a 100% pass rate on internal contract audits
- Identified workflow improvements and worked with operations team to establish new procedures.
Account Manager
DELL
01.2019 - 05.2019
- Built expertise in sales tactics and knowledge of Dell products including servers, laptops, hardware, and software.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Transaction Coordinator
GUILD MORTGAGE
05.2017 - 12.2018
- Analyzed and evaluated collateral, credit, and financial status of individuals to process conventional and government loans
- Managed administration and loan processing by sending forms, disclosure agreements, and supporting customer documentation for completion and signature
- Established robust communication between clients, lenders, and real estate agents to enable a more efficient and transparent process.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
Personal Banker
BANK OF AMERICA
07.2013 - 07.2015
- Increased quarterly sales by 115% for twelve consecutive months
- Maintained recognition as top personal banker in the Austin area every month
- Exceeded department quarterly sales goals and customer service goals by fostering teamwork with fellow tellers, business partners, and specialists
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Teller Manager
BANK OF AMERICA
02.2002 - 06.2013
- Oversaw tellers in auditing, scheduling, and reaching sales goals for the banking center
- Trained classes comprised of 5 banking centers across the Austin area on the conversion from a paper system to the new electronic Merlin Teller system.
- Audited the banking center every quarter to ensure tellers were adhering to policies and procedures.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
Education
Master in Business Administration -
Texas A&M University CC
Corpus Christi, TX08.2024
Bachelor of Business Administration: Management -
Texas State University
San Marcos, TXSkills
- Salesforce
- Microsoft Excel
- Operational Excellence
- Business process improvement
- Workflow Management
- Production Planning
- Excellent Communication
- Highly organized
- Capable of Multitasking
- Detail Oriented
- Time Management
Personal Information
Title: SR. OPERATION SPECIALIST
References
AVAILABLE UPON REQUEST
PROFESSIONAL CERTIFICATIONS
SOCIAL MEDIA MARKETING
Hootsuite
IBM DATA SCIENCE PROFESSIONAL
Coursera
Timeline
Senior Operations Specialist
UKG
09.2023 - 06.2024
Senior Operations Specialist
DELL
05.2019 - 06.2023
Account Manager
DELL
01.2019 - 05.2019
Transaction Coordinator
GUILD MORTGAGE
05.2017 - 12.2018
Personal Banker
BANK OF AMERICA
07.2013 - 07.2015
Teller Manager
BANK OF AMERICA
02.2002 - 06.2013
Master in Business Administration -
Texas A&M University CC
Bachelor of Business Administration: Management -
Texas State University
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