Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Patneaude

Derby Line,VT

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth. Experienced medical professional with expertise in clinical and administrative functions. Provides reliable support in patient care and effective communication with healthcare teams. Focuses on collaboration and adaptability to meet changing priorities. Efficient case manager with a strong foundation in providing clinical and administrative support in healthcare settings. Demonstrates skill in patient communication, multitasking, and supporting office operations in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Children Youth and Family Medical Assistant

Northeast Kingdom Human Services
08.2022 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Triaging calls coming in to the office for med provider, take messages and return calls

Recovery Navigator /Mental Health Case Manager

Northeast Kingdom Human Services
11.2020 - Current
  • Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
  • Performed screening tools and assessed needs for services.
  • scheduled with therapist
  • met with clients while they waited for therapy
  • connected clients with resources in the community

Clinical Administrative Assistant

Northeast Kingdom Human Services
12.2016 - 11.2020
  • Supported clinic staff during high volume periods, adapting to a variety of tasks as needed to maintain smooth operations.
  • Increased patient engagement with preventative care measures by distributing educational materials on relevant health topics during clinic visits.
  • Improved patient satisfaction by efficiently managing appointment scheduling and follow-up calls.
  • Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
  • Assisted with clinical tasks such as taking vitals and performing phlebotomy, ensuring smooth clinic operations.
  • Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Client Access Specialist

Northeast Kingdom Human Services
10.2015 - 12.2016
  • Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
  • Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
  • Enhanced data accuracy in patient records through meticulous documentation of access-related information.
  • Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
  • Coordinated seamless transitions between different levels of care within the organization by maintaining open communication channels among all stakeholders involved in the process.
  • Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
  • Addressed concerns raised by patients or caregivers promptly, fostering strong relationships built on trust and mutual respect.
  • Collaborated with interdisciplinary teams to ensure timely and appropriate patient care coordination.

Licensed Nursing Assistant

Derby Green Nursing Home
01.2015 - 10.2015
  • Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
  • Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
  • Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
  • Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
  • Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
  • Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
  • Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
  • Championed holistic wellness approaches within the LNA scope of practice to improve patient outcomes and satisfaction.
  • Boosted morale among nursing team members by fostering a collaborative work environment and offering peer mentorship support.

Licensed Nursing Assistant

Bel- Aire Nursing Home
02.2011 - 01.2015
  • Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
  • Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
  • Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual needs.
  • Promoted patient comfort by promptly addressing pain management needs in collaboration with nursing staff.
  • Minimized hospital readmissions through effective discharge planning support and personalized follow-up care coordination.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Championed holistic wellness approaches within the LNA scope of practice to improve patient outcomes and satisfaction.
  • Boosted morale among nursing team members by fostering a collaborative work environment and offering peer mentorship support.

Education

Master of Science - Human Services

Walden University
Minneapolis, MN
08-2025

Bachelor of Arts - Human Services

Southern New Hampshire University
Hooksett, NH
05-2023

Skills

  • Regulatory compliance with HIPAA
  • Patient scheduling
  • Client relationship management
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Clinical documentation
  • Professionalism and ethics
  • Medical records management
  • Patient care coordination
  • Case management
  • Medical office management

Certification

  • Certified Case Manager Training - 2021-2022
  • ANSA certification
  • CANS certification.

Timeline

Children Youth and Family Medical Assistant

Northeast Kingdom Human Services
08.2022 - Current

Recovery Navigator /Mental Health Case Manager

Northeast Kingdom Human Services
11.2020 - Current

Clinical Administrative Assistant

Northeast Kingdom Human Services
12.2016 - 11.2020

Client Access Specialist

Northeast Kingdom Human Services
10.2015 - 12.2016

Licensed Nursing Assistant

Derby Green Nursing Home
01.2015 - 10.2015

Licensed Nursing Assistant

Bel- Aire Nursing Home
02.2011 - 01.2015

Master of Science - Human Services

Walden University

Bachelor of Arts - Human Services

Southern New Hampshire University

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Christine Patneaude