Summary
Overview
Work History
Education
Skills
Certification
Timeline
Section name
Generic

Christine R. Patterson

St. Clair Shores,MI

Summary

To provide excellent customer service and to have a position. I am a professional with high standards and results-driven approach, prepared for role in billing. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include billing, administrative management, scheduling, budgeting, and staff coordination. I am able to maintain effective communication, problem-solving, and organizational skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Office Manager

Set In Stone Home Improvement, LLC
01.2017 - 02.2025
  • All day to day front office operations
  • All billing for customers
  • Accounts Payable
  • Accounts Receivable
  • Liaison for company and city mjunicipalities
  • Oversaw daily operations, ensuring compliance with safety and health regulations across multiple dining establishments.
  • Liaison for customers and sub-contractors
  • Responsible for coordinating public appearances for the company
  • Customer service representative
  • Developed strategic plans to enhance customer satisfaction and operational efficiency.
  • Implemented cost-control measures that optimized resource allocation and reduced waste.

Associate Trainer

Andreopolous & Sons
04.2009 - 11.2016
  • All management duties relevant to the day to day operations
  • Maintain acceptable food cost
  • Maintain acceptable labor cost
  • Trained new employees in multiple areas on products and procedures
  • Supervision of fifteen or more employees daily
  • Customer Service
  • Cash handling and supervision
  • Scheduling
  • Successfully meeting financial objectives
  • Managed daily office operations, ensuring efficiency in administrative processes.
  • Trained and mentored new staff on procedures and best practices.

Assistan General Manager

Max & Erma’s
05.2005 - 04.2009
  • All management duties relevant to the day to day operations
  • Maintain acceptable food cost
  • Maintain acceptable labor cost
  • Trained new employees in multiple areas on products and procedures
  • Supervision of fifteen or more employees daily
  • Customer Service
  • Cash handling and supervision
  • Scheduling
  • Successfully meeting financial objectives
  • Developed and implemented training programs to enhance team performance and operational efficiency.
  • Analyzed operational data to identify trends, driving strategic improvements in service delivery.
  • Managed inventory systems, optimizing supply chain processes for cost reduction and efficiency gains.

Area Manager of Operations

Global Dining, Inc.
11.2004 - 05.2005
  • All management duties relevant to the day to day operations of the three-in-one locations
  • Maintained acceptable food cost
  • Planned cycle menus
  • Trained new employees in multiple areas on products and procedures
  • Supervision of fifteen or more employees daily
  • Customer Service
  • Cash handling and supervision
  • Mentored managers in best practices for staff training and performance improvement initiatives.
  • Implemented cost-control measures that optimized resource allocation and reduced waste across locations.
  • Analyzed market trends to identify growth opportunities, driving service enhancements tailored to customer preferences.

Office Manager

NetCom/Plus Wire & Cable, Inc.
10.2001 - 10.2004
  • All management duties relevant to the day to day operations of the entire operation
  • Billing
  • Maintained employee records
  • Responsible for accounts payable
  • Responsible for accounts receivable
  • Payroll
  • Collections
  • Customer Service
  • Cash handling and supervision
  • Order intake and follow thru
  • Served as Customer Service Liaison to several large companies including Daimler Chrysler
  • Inventory
  • Collaborated with management to align training initiatives with organizational goals and strategies.

Education

Associate Degree - Business

Baker College

Skills

  • Effective client relations skills
  • Billing
  • Accounts Payable/Receivable
  • Time allocation planning
  • Detailed inventory tracking
  • Effective cash flow oversight
  • Effective onboarding of new employees
  • Experienced in managing budgets to meet financial objectives
  • Calm demeanor in public engagements
  • Effective troubleshooting abilities

Certification

  • State of Michigan Department of Agriculture Food Safety Management Certificate of Achievement
  • Serve Safe Certification from the National Restaurant Association

Timeline

Office Manager

Set In Stone Home Improvement, LLC
01.2017 - 02.2025

Associate Trainer

Andreopolous & Sons
04.2009 - 11.2016

Assistan General Manager

Max & Erma’s
05.2005 - 04.2009

Area Manager of Operations

Global Dining, Inc.
11.2004 - 05.2005

Office Manager

NetCom/Plus Wire & Cable, Inc.
10.2001 - 10.2004

Associate Degree - Business

Baker College

Section name

  • To Whom It May Concern:
  • Continued growth and profitability in today’s changing market requires the application of aggressive innovative strategies. To meet this challenge organizations such as yours require a determined team that is capable of creating and executing result producing programs. I am submitting my resume so that I may be considered for just such a position within your company. I appreciate your taking the time to consider me.
  • Education, theory and basic working knowledge are a necessity; however, I feel that experience, common sense, on the job training and a positive attitude are important in providing the most balanced and well rounded associate.
  • I am a seasoned management professional. With more than twenty years experience in the fast paced high volume food service industry, I have obtained a great deal of practical knowledge. My working experience is very diverse. I have been lucky enough to have worked in several different areas such as the field of accounting, office management, administrative, as well as front and back of the house operations in restaurants. My career has also afforded me the opportunity to work in the medical profession as well as the real estate market. I feel that this experience offers me a better understanding and a broader overall view than some of my peers. I possess strong written, verbal and organizational skills. All of this combined experience has given me the ability to lead a team, as well as establish long term client and vendor relations.
  • The need for qualified and enthusiastic staff cannot be underestimated. I feel that I have many important skills to offer your company. I am a highly motivated self starter; however, I work equally well as a team player. I am quickly and easily trained, and new skills come easily to me. I welcome challenge and I work well under pressure and deadlines. I am organized, detail oriented and have often been praised by employers for being accurate, efficient, and dedicated to quick thinking. I am also very familiar with what it takes to be successful in the food service industry. I am no stranger to hard work and long hours. My natural leadership style, in addition to my extensive experience in inventory and cost control, operations and customer service can prove to be very beneficial to the vision of excellence that you have for your company.
  • I would like to thank you for your time and consideration. I look forward to hearing from you soon.
  • Respectfully
  • Christine R. Patterson