Christine Pauley
Peck,KS
Summary
Compassionate and driven customer service associate with 3 years of experience in conflict resolution. I'm eager to expand my knowledge, experience new opportunities, and retain customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Expert
T-Mobile
04.2024 - Current
- Approach each call with a "can do" mindset while providing timely and effective resolutions.
- Build customer loyalty by identifying opportunities to reduce churn and grow accounts.
- Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
- Led team meetings to discuss ongoing challenges and develop innovative solutions for improved results.
- Boosted customer retention with exceptional service and personalized resolutions.
Customer service representative
CCFI/IQVS
10.2023 - 02.2024
- Manage inbound service calls100+ a day
- Assist callers with loan applications and decisions
- Remote
Customer service representative
Fleetcor
08.2022 - 09.2023
- Inbound/outbound service calls
- Responsible for providing accurate and timely customer billing’s
- Resolved escalated billing issues
- Provided prompt customer support with a professional, friendly and patient attitude
- Exceed customer satisfaction goals and identify opportunities to improve the customer experience
Customer service representative
Epic Sports
03.2021 - 06.2022
- Interacted with50+ customers via live chat
- Manage in-person and online complaints and requests from more than50+
- Responded accurately and timely to around75-120 emails daily
- Resolved disputes with couriers
- Reviewed picking list to ship for correct items
Customer service representative
Faneuil
11.2019 - 04.2021
- Provided one on one care to Medicare members to meet financial needs
- Maintained compliance and state regulations
- Enrolled / disenrolled customers per request
- Provided assistance to75+ inbound calls daily
Education
High school diploma - General Studies
Mulvane high school
Mulvane, KS05.2019
Skills
- Live chat
- Time management
- Conflict resolution
- Attention to detail
- Communication
- Multitasking
- Software troubleshooting
- CRM Software
- Loan origination
- Complaint handling
Timeline
Customer Service Expert
T-Mobile
04.2024 - Current
Customer service representative
CCFI/IQVS
10.2023 - 02.2024
Customer service representative
Fleetcor
08.2022 - 09.2023
Customer service representative
Epic Sports
03.2021 - 06.2022
Customer service representative
Faneuil
11.2019 - 04.2021
High school diploma - General Studies
Mulvane high school
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