Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Christine Peckham Wallace

Muskegon,MI

Summary

Motivated, hard working, versatile individual looking for long term employment with a company. I have management experience and exceptional people skills.

Overview

30
30
years of professional experience

Work History

Director of Corporate Relations

Heart and Hands In Home Care
01.2021 - Current
  • Developed comprehensive reporting tools to effectively track partnership progress and measure overall impact on company objectives.
  • Created strategic communication plans, supported public relations goals of business unit and collaborated with internal and external colleagues and stakeholders.
  • Identified areas for process improvement within the department, implementing streamlined workflows that increased efficiency across all functions.
  • Served as primary liaison between company executives and external partners, facilitating open lines of communication for ongoing collaboration.
  • Strengthened corporate partnerships by developing and implementing strategic relationship-building initiatives.
  • Collaborated with other departments to develop integrated branding and public relations strategies.

Staffing Coordinator/Office Manager

TLC In Home Care
05.2019 - 01.2021
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
  • Interviewed, hired, and mentored over Number new personnel and oversaw all staffing operations.
  • Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
  • Enhanced team productivity by developing and implementing efficient staffing schedules.
  • Played key role in developing company culture that attracted top talent.
  • Conducted regular reviews of staffing processes, identifying and addressing areas for improvement.

Staffing Coordinator

Professional Nursing Associates
11.2013 - 05.2019
  • Administered applicant tracking system (Generation) database to input, update and maintain candidate details.
  • Addressed employee harassment allegations, work complaints and other concerns diligently.
  • Created interview questionnaires, assessment guidelines and onboard processes to ensure efficiency at each hiring phase.
  • Worked with COO to devise and update policies based on changing industry and social trends.
  • Assisted in the new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Prepared and maintained accurate employment records for 25 members of staff and 110 clients.
  • Worked directly with COO to ascertain current and long-term staffing needs. Completed all anual evalutaion.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Worked directly with Senior Resources, Life Circles, Reliance, Auto Insurance, Private Pay to find the caregiver for there clients needs.
  • Payroll for entire staff, invoiced for all clients
  • Worked directly with Clinical Cordinator  to make sure in home supervisory was being completed and if clients needs  was being ment.

Operations Manager/ Department Manager

Sam's Club
06.1995 - 02.2013
  • Implemented new processes and procedures tactfully and passionately.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Supervised the business functions for , which included employee staffing, customer retention and financial oversight. 
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Supervised 50 employees, ensuring optimal productivity.
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Boosted team morale and overall revenue by creating sales contests.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Provided timely and budget-complying project management on multi-faceted issues.
  • Assisted in training new hires in  inspection, operation and programming.
  • Increased employee efficiency
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Oversaw all aspects of department operations and member team in production, safety, equipment, performance, quality and records management.
  • Managed/Supervised several departments over 17 years service. Trainned several employees, worked wherever was needed at the time.

Education

Cosmetology License

Newaygo Vocational Center
Fremont, MI

Business Management

Newaygo Vocational Center
Fremont, MI

High School Diploma -

Hesperia High School
Hesperia, MI
1989

Skills

  • Excellent communication
  • Time management skills
  • Operations management
  • Positive learning process
  • Conflict and dispute resolution
  • Contract negotiation/review/drafting
  • File System Administration
  • Generations Data Base
  • Financial records and processing
  • Client-focused
  • Microsoft Office
  • Recruiting
  • Personnel records maintenance
  • Employee Engagement
  • Team Leadership
  • Client Relationship Management
  • Case Management

Education and Training

Fremont, MI,Fremont, MI,Hesperia, MI

Timeline

Director of Corporate Relations

Heart and Hands In Home Care
01.2021 - Current

Staffing Coordinator/Office Manager

TLC In Home Care
05.2019 - 01.2021

Staffing Coordinator

Professional Nursing Associates
11.2013 - 05.2019

Operations Manager/ Department Manager

Sam's Club
06.1995 - 02.2013

Cosmetology License

Newaygo Vocational Center

Business Management

Newaygo Vocational Center

High School Diploma -

Hesperia High School

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Christine Peckham Wallace