CHRISTINE PENDLETON
TROY,IL
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
43
43
years of professional experience
Work History
IT Operations Supervisor
Collinsville Community Unit School District #10
08.2006 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed and implemented customer service policies to enhance satisfaction.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Computer Support Specialist
Collinsville Community Unit School District #10
08.1998 - 08.2006
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Resolved computer and system networking problems to maintain user productivity.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Reduced downtime for users with efficient troubleshooting, problem diagnosis, and resolution of hardware and software issues.
- Trained new employees on company-specific systems and tools, ensuring smooth onboarding processes.
- Assisted in network administration tasks, maintaining a stable and secure infrastructure for optimal connectivity.
- Served as the primary point of contact between end-users and third-party vendors when coordinating hardware replacements or warranty services.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Educational Assistant
Collinsville Community Unit School District #10
11.1995 - 08.1998
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Warehouse Manager
The Brewer Company
08.1987 - 04.1994
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Administrative Assistant
Shamrock Transportation
09.1984 - 07.1987
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Accounts Payable Clerk
United Fruit & Produce Co.
06.1981 - 09.1984
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled bank accounts to verify accuracy of cash records.
Education
High School Diploma -
Collinsville High School
Collinsville, ILSkills
- Inventory Control
- Strategic Planning
- Business Development
- Process Improvement
- Staff Management
- Inventory Oversight
Timeline
IT Operations Supervisor
Collinsville Community Unit School District #10
08.2006 - Current
Computer Support Specialist
Collinsville Community Unit School District #10
08.1998 - 08.2006
Educational Assistant
Collinsville Community Unit School District #10
11.1995 - 08.1998
Warehouse Manager
The Brewer Company
08.1987 - 04.1994
Administrative Assistant
Shamrock Transportation
09.1984 - 07.1987
Accounts Payable Clerk
United Fruit & Produce Co.
06.1981 - 09.1984
High School Diploma -
Collinsville High School
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