Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTINE PERRY-HARBERT

Kuna,ID

Summary

PROFESSIONAL, SKILLED IN THE AREAS OF: PROJECT MANAGEMENT, ADMINISTRATION & SALES Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

30
30
years of professional experience

Work History

Delivery Driver

Amazon
11.2023 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Events Marketing Executive

Renewal by Andersen Window Replacement
07.2019 - 03.2020
  • Maintained marketing calendar, project timelines, settlement reconciliations and post-event recap summaries for concerts and events.
  • Initiated conversations with promotional partners to identify new opportunities and relationships to drive business.
  • Collaborated closely with in-house or external creative agencies to design marketing materials such as brochures and adverts.
  • Managed current marketing assets and submitted requests for new assets to generate show awareness.

Community Relations Manager& Staffing Manager

Familiar Surroundings Homecare
06.2010 - 04.2018
  • Maintained constant communication with clients and their families to assess client needs, deliver services and build customer loyalty and satisfaction
  • Managed scheduling of over 200 clients; supervised 300+ caregivers; managed payroll
  • Constantly communicated and fostered relationships with physicians, rehabilitation centers, healthcare facilities, outside vendors, and competitors
  • Managed event planning for multiple company fundraisers.

Sales and Service Supervisor for Residential and Business Landlines

AT&T
05.1997 - 05.2010
  • Managed over 50 calls per day high-volume call center.
  • Resolved customer concerns to highest satisfaction.
  • Responsible for setting up new services and bundles.
  • Sold and upgraded services to match customer's needs.
  • Trained and mentored staff.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Office Manager

Dr. Gary Zollner, Orthopedic Trauma Surgeon
04.1994 - 04.1997
  • Managed daily operations of office; managed Dr.'s schedule; managed patient scheduling
  • Managed patient communications: providing customer service and building loyalty
  • Managed customer billing; insurance and Medicare; accounts payable; accounts receivable and collections.

Education

Some College (No Degree) - Medical Records

San Jose City College
San Jose, CA

Skills

  • Business Administration
  • Product Knowledge
  • Complaint resolution
  • Account updating
  • Professional telephone demeanor
  • Product Sales
  • Computer Proficiency
  • AT&T CRM system proficiency
  • Problem-solving abilities
  • Critical Thinking
  • Building rapport
  • Complaint Handling
  • Product and service solutions
  • Live chat support

Timeline

Delivery Driver

Amazon
11.2023 - Current

Events Marketing Executive

Renewal by Andersen Window Replacement
07.2019 - 03.2020

Community Relations Manager& Staffing Manager

Familiar Surroundings Homecare
06.2010 - 04.2018

Sales and Service Supervisor for Residential and Business Landlines

AT&T
05.1997 - 05.2010

Office Manager

Dr. Gary Zollner, Orthopedic Trauma Surgeon
04.1994 - 04.1997

Some College (No Degree) - Medical Records

San Jose City College

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CHRISTINE PERRY-HARBERT