Christine Petrauskas
Kings Mills,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
L Brands
Kettering, OH
09.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Increased efficiency and team productivity by promoting operational best practices.
Manager/Sales Associate
BP
Mason, OH
09.2019 - 03.2020
- Previously Employed February 2015 - December 2015
- Handle day to day operations
- Assisted an average of 100+ customers per day
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Used vendor expertise to deliver educational content to sales team.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
Assistant Catering Manager
AVI Foodsystems, Inc
Mason, OH
02.2017 - 08.2019
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
Server & Cashier Trainer
Buffalo Wild Wings
Mason, OH
03.2014 - 03.2015
- Previously Employed June 2006-March 2008
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-volume bar & grill restaurant while maintaining calm, professional demeanor.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Data Entry
Datatron Technical Services
Sanford, FL
01.2012 - 01.2013
- Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry compiling and sorting information
- Processes customer and account source documents by reviewing data for deficiencies
- Maintains customer confidence and protects operations by keeping information confidential.
- Audited data to verify accuracy, quality and compliance audits with standards.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
High School Diploma -
William Mason High School
Mason, OH 05.2006 - 05.2008
Skills
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Timeline
Customer Service Representative
L Brands
09.2020 - 08.2021
Manager/Sales Associate
BP
09.2019 - 03.2020
Assistant Catering Manager
AVI Foodsystems, Inc
02.2017 - 08.2019
Server & Cashier Trainer
Buffalo Wild Wings
03.2014 - 03.2015
Data Entry
Datatron Technical Services
01.2012 - 01.2013
High School Diploma -
William Mason High School
05.2006 - 05.2008
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