Christine L Phelps
Stamford,CT
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Nuvance Health Gastroenterology
02.2025 - Current
- Greets and brings patient back from waiting room to clinical area. Performs all necessary intake activities and documents appropriate information including vital signs, current medications and allergies, verifies EMR reflects current PCP, appropriate referring provider, and preferred pharmacy, etc.
- Transcribes and updates patient information in the patient record. Transcribes demographic, medication history, social and medical history as reported by the patient from the intake form.
- Provides clerical and secretarial work associated with patient care. Prepares and organizes patient charts for assigned providers. Completes other paperwork such as disability paperwork and scanning of other pertinent patient information as appropriate.
- Performs and stays current with EMR Orders Reconciliation process as assigned.
- Assures the examination area is clean after each patient use and stocked. Performs environmental rounds on a weekly/monthly basis as assigned.
- Assures the patient is properly prepared for the scheduled visit to maintain timely patient flow. This includes assisting patients into gowns, having clinical paperwork, any needed supplies and educational materials immediately available for the provider use.
- Conducts in-office testing as directed by the provider. Coordinates testing and outside ancillary services as applicable. Reviews instructions for upcoming procedures and tests as applicable.
- Collects, prepares and processes specimens as directed by the provider. Completes process by assuring specimen results are logged in the accession book and are reconciled in the patients record.
- Applications: Cerner, Soarian, Kronos, Outlook, Avaya, Word, Excel, Microsoft Teams
Practice Coordinator
Nuvance Health Primary Care
07.2022 - 06.2024
- Guides and mentors’ clerical staff to support the effective delivery of patient care, patient satisfaction, and efficient use of resources to achieve optimal results for the office. Allocates work and provides input to staff performance reviews. Monitors budget and maintains careful control of revenue and expenses. Prepares and reconciles invoices for Accounts Payable and investigates and resolves office concerns, inquiries, and complaints. Aids staff as necessary to support the needs of the office. Educates staff and ensures continuous improvement processes. Assists in the development of department policies/procedures and its implementation and monitoring.
- Creates workflows for clerical staff to streamline the work processes for efficiency and timeliness of patient care.
- Creates scheduling guides for new employees as a reference for daily workflow.
- Coordinates scheduling operations to include supervises check-in, check-out, call center and medical records staff.
- Use of Kronos for timekeeping and payroll needs. Approve and deny PTO requests based on time allotted and accrued.
- Participates in the interviewing, hiring, onboarding, and training process for new employees.
- Implements provider schedules to maximize provider productivity to meet budgetary goals.
- Advises supervisor of changes regarding staff or the office. Makes recommendations to leadership regarding office operations and finances.
- Maintains a high level of customer service-oriented performance and models the behavior for the office team. Achieves and models the organization’s established expectations regarding quality, teamwork, self, and staff development.
- Create efficient workflows for clerical and clinical staff.
- Responds promptly to all requests from patients, physicians, medical offices, and administration.
- Maintains communication between the central billing office (CBO) and medical practice.
- Oversees the referral management program for Primary Care in the Norwalk region.
- Applications: Cerner, Soarian, Kronos, Outlook, Avaya, Word, Excel, Microsoft Teams
Preventative Health Coordinator
Northeast Medical Group, Population Health Stamford/Greenwich, CT
10.2021 - 07.2022
- Provide input in assessing the needs of patients and participate in the development of comprehensive care plans.
- Work with disease registries in EPIC Workbench Reporting and identifies and acts on gaps in care prior to scheduled visits.
- Responsible for updating Health Maintenance and other parts of the EHR, including editing modifiers under the instruction of PCP.
- Complete all administrative functions associated with closing gaps in care in a timely manner, including generating and interpreting reports from payers and routes to appropriate members of the health care team.
- Assist the health care team in educating the patient on the importance of compliance with evidence-based guidelines.
- Use patient identification reports to conduct outreach to patients identified as needing screening, follow-up, and preventive care services.
- Per protocol, reviews and updates patient health maintenance information, updates clinician panels, including patient assignment and reassignment.
- Assist in the preparation of quality improvement reports and enters information in Excel and other data summary tools.
Certified Medical Assistant II
Northeast Medical Group, Ob/Gyn Stamford, CT
02.2020 - 10.2021
- Assisted in setting up the addition of Ob/Gyn to the practice at 260 Long Ridge Rd facility
- Phlebotomy
- Manage medical inventory
- Maintain schedule for the practice
- Prepare charts for the day
- Prepares patients for visit and procedures - including reviewing medical history, problem list, medications, performing vitals, specimen collection, phlebotomy.
- Successfully completed The Aspiring Manager program
- Mentoring and educating new medical assistants
Certified Medical Assistant
Northeast Medical Group, Cardiology Associates, Greenwich, CT
12.2018 - 10.2019
- Prepared patients for visit typically including INR’s, EKG’s, vitals
- Proficient in front desk duties, including answering telephones, scheduling appointments, maintaining/ scanning patient medical records
- Scheduled and authorized cardiac procedures and testing at Greenwich Hospital.
- Applied cardiac devices for patient monitoring
- Conveyed instructions to patients and family members.
- Maintained the physician’s schedule
- Prepared charts for physician review, pre-visit screening
- Sent and received medical records for new and transfer patients in Epic
- Provided prompt and accurate attention to patients with urgent and non-urgent issues
Certified Medical Assistant
Western Connecticut Medical Group, Internal Medicine/ Urgent Care, New Canaan, CT
01.2016 - 04.2017
- Created and implemented PCMH workflows for practice.
- Supervised the PCMH team (of 5 employees) in creating initiatives within the area practices.
- Proficient in front desk duties, including answering telephones, scheduling appointments, maintaining/ scanning patient medical records.
- Collected copays, paid invoices and executed bank deposits.
- Applied principles of infection control.
- Maintained clean exam rooms, instruments, and equipment between patients according to department policy.
- Trained and mentored new hire and transfer Medical Assistants.
- Created and maintained the CVP, Connecticut Vaccine Program with proper federal documentation.
- Helped implement NCQA Patient-Centered Medical Home model in area practices.
- Coordinator of monthly facilities evaluations- reporting inadequate supplies, faulty equipment, and environmental issues.
Education
Associate of Science - Medical Assistant
Norwalk Community College
Norwalk, Connecticut, CTMaster of Science - Public Health
University of Bridgeport
Bridgeport, CT05.2023
Bachelor of Science - Healthcare Administration
University of Bridgeport
Bridgeport, CT05.2021
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Electronic medical records
- CPR
- Patient flow management
- Medical office management
- Conflict resolution
Timeline
Medical Assistant
Nuvance Health Gastroenterology
02.2025 - Current
Practice Coordinator
Nuvance Health Primary Care
07.2022 - 06.2024
Preventative Health Coordinator
Northeast Medical Group, Population Health Stamford/Greenwich, CT
10.2021 - 07.2022
Certified Medical Assistant II
Northeast Medical Group, Ob/Gyn Stamford, CT
02.2020 - 10.2021
Certified Medical Assistant
Northeast Medical Group, Cardiology Associates, Greenwich, CT
12.2018 - 10.2019
Certified Medical Assistant
Western Connecticut Medical Group, Internal Medicine/ Urgent Care, New Canaan, CT
01.2016 - 04.2017
Associate of Science - Medical Assistant
Norwalk Community College
Master of Science - Public Health
University of Bridgeport
Bachelor of Science - Healthcare Administration
University of Bridgeport