Christine Pico
Lahaina,HI
Summary
Proven track record at Hyatt Regency Maui Resort and Spa, enhancing operational efficiency and guest satisfaction. Excelled in administrative support, including invoice processing and payroll administration, while fostering teamwork and collaboration. Demonstrated multitasking prowess and attention to detail, significantly streamlining engineering and banquet processes.
Overview
9
9
years of professional experience
Work History
Engineering Administrative Assistant
Hyatt Regency Maui Resort and Spa
02.2024 - Current
- Streamlined engineering processes by implementing efficient administrative support systems.
- Assisted in the preparation of proposals and bids by gathering necessary data and verifying information accuracy.
- Created Purchase Orders and making sure they are received and processed in a time matter. Also following up if orders have not arrived or job order have not been completed.
- Assisted in making sure RMI (Room Maintenance Inspections) are logged and completed and communicating with housekeeping on room blocks.
- Assisted coworkers and staff members with special tasks on daily basis.
Banquets Administrative Assistant
Hyatt Regency Maui Resort and Spa
09.2022 - 02.2024
- Submitted Payroll weekly and made necessary edits and changes on timecards daily. Calculated tips by using Evention and Kronos to divide by hours worked.
- Sent out Forecast weekly for future events to staff for availability.
- Prepped schedule by logging availability provided by staff for manager weekly.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Recreation Attendant
Hyatt Regency Maui Resort and Spa
05.2021 - 09.2022
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Processed reservations for cabanas using iPoolSide.
- Inspected pool and recreational areas regularly to maintain safe and clean premises.
- Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating, and deactivating working displays and turning off and on lights for security.
- Assisted in training new employee.
PBX Operator
Hyatt Regency Maui Resort and Spa
04.2016 - 05.2021
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
High School Diploma -
Lahainaluna High School
Lahaina, HI06-2009
Skills
- Scheduling Coordination
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Invoice Processing
- Payroll Administration
- Administrative Support
Timeline
Engineering Administrative Assistant
Hyatt Regency Maui Resort and Spa
02.2024 - Current
Banquets Administrative Assistant
Hyatt Regency Maui Resort and Spa
09.2022 - 02.2024
Recreation Attendant
Hyatt Regency Maui Resort and Spa
05.2021 - 09.2022
PBX Operator
Hyatt Regency Maui Resort and Spa
04.2016 - 05.2021
High School Diploma -
Lahainaluna High School
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