Summary
Overview
Work History
Education
Skills
Attendance
Timeline
Generic

Christine Pink

Monroe,MI

Summary

Dedicated medical billing specialist with over 20 years of experience in insurance verification and claims management. Known for strong problem-solving skills and effective communication, consistently ensuring accurate billing and fostering positive patient interactions.

Overview

26
26
years of professional experience

Work History

Collector Interviewer

University of Michigan School of Dentistry
Ann Arbor , MI
09.2019 - Current
  • Answer phone lines to assist patients with billing questions, dental, and medical.
  • Verify and register insurance for patients for proper billing.
  • Create refunds for patients.
  • Work on different reports to review accounts, and prepare for the collections process.
  • Post incoming patient payments, credit card payments, and insurance company payments.
  • Mail, may consist of bankruptcy and other patient correspondence, post-schedule deductions.
  • Virtual Credit card payments, emails from patients and clinics related to collections.

Sr. Medical Biller

U of M Rev Cycle B Comm Team
Ann Arbor , MI
07.2025 - 09.2025
  • Worked front end editing rejection work queue MIChart
  • No response work queues
  • Worked rejection work queues worked with coders on rejected claims
  • Reviewed claims in E-Premis (billing software)
  • Wrote up credits for commercial insurance refunds- including Auto Work comp, family med, Primary care, OBGYN

Sr.Medical Biller

U of M School of Dentistry
Ann Arbor , MI
04.2007 - 07.2014
  • Verified Insurance for unresolved claims.
  • Follow-up of medical claims for hospital dentistry.
  • Insurance split of BCBS, BCN, Medicare Advantage, Blue Medicaid, and Medicaid.
  • Worked on adjustments and rebills from dental to medical sent from departments.
  • EDI reports.
  • Responded to billing questions by email.
  • Worked rejections and insurance inquiries.
  • Responsible for Team AR reports on collectors and medical billers, and logging their progress in Excel.
  • Posted Insurance and Patient Payments

Medical Biller

Dr. Suburban Sivakumar
Livonia, MI
10.2002 - 04.2007
  • Processed medical claims using specialized billing software for timely submissions.
  • Reviewed patient records to ensure accurate coding and billing information.
  • Communicated with insurance companies to resolve claim discrepancies effectively.
  • Maintained organized billing files for easy access and reference by team members.
  • Assisted patients with billing inquiries to provide clear and helpful information.
  • Updated billing systems with patient data and insurance information regularly.
  • Collaborated with healthcare providers to obtain necessary documentation for claims.
  • Monitored accounts receivable to follow up on outstanding payments promptly.
  • Submitted electronic claims to various insurance carriers.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • E-Thomas software

Clinical Service Representative

Botsford General Hospital
Farmington, MI
12.1999 - 08.2002
  • 100% Patient Registration
  • Posting charges
  • multiple phone lines
  • Referrals
  • Setting up patient appointments
  • Verifying patient insurance
  • Collection of payments
  • Working front desk Independently

Education

Associates - General Business

Henry Ford College
Dearborn, MI
05-2013

GED -

Cambridge Adult Education Center
Westland, MI
05-1995

Skills

  • Insurance verification
  • Patient interaction
  • Claims processing
  • Patient registration
  • Verifying insurance
  • Billing software MICHART
  • Accounts receivable
  • Problem solving
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Credit adjustments
  • Billing and collections best practices
  • Goal orientation
  • Call center experience
  • Payment schedules
  • Confidentiality training
  • Medical terminology
  • Excel
  • Microsoft office

Attendance

  • Great attendance History
  • Honor of Excellence Medical terminology
  • Certified Health Care administration Certificate

Timeline

Sr. Medical Biller

U of M Rev Cycle B Comm Team
07.2025 - 09.2025

Collector Interviewer

University of Michigan School of Dentistry
09.2019 - Current

Sr.Medical Biller

U of M School of Dentistry
04.2007 - 07.2014

Medical Biller

Dr. Suburban Sivakumar
10.2002 - 04.2007

Clinical Service Representative

Botsford General Hospital
12.1999 - 08.2002

Associates - General Business

Henry Ford College

GED -

Cambridge Adult Education Center

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