Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Piotrowski

Ottawa,OH

Summary

Dynamic phlebotomist with expertise in venipuncture and patient care, honed at Blanchard Valley Medical Associates. Proven ability to enhance patient experiences through compassionate communication and meticulous specimen handling. Recognized for optimizing workflows and maintaining compliance with HIPAA standards, contributing to a seamless healthcare environment.

Care-focused Phlebotomist bringing [Number]-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Phlebotomist

Blanchard Valley Medical Associates
08.2004 - Current
  • Assisted in collection of blood samples following safety protocols and procedures.
  • Prepared patients for venipuncture by explaining procedures and ensuring comfort.
  • Maintained cleanliness and organization of work area to ensure compliance with health standards.
  • Documented patient information accurately in electronic health records for tracking purposes.
  • Collaborated with healthcare team to optimize patient flow during sample collection processes.
  • Utilized phlebotomy tools, including needles and vacutainers, adhering to proper techniques.
  • Engaged in ongoing training to enhance phlebotomy skills and knowledge of best practices.
  • Provided compassionate support to patients, addressing concerns and creating a positive experience.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Assisted in training and onboarding new phlebotomists.

Assistant Service Manager

Ottawa Chevrolet-Oldsmobile
05.1999 - 07.2002
  • Supervised daily service operations, ensuring timely responses to customer inquiries and issues.
  • Developed training materials for new staff, enhancing onboarding process and service quality.
  • Implemented workflow improvements, increasing team efficiency and reducing service turnaround time.
  • Coordinated maintenance schedules for equipment, minimizing downtime and optimizing service delivery.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Followed up with customers during and after installations to verify satisfaction.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Resolved customer complaints in professional and timely manner.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Store Manager

Goodwill Store
04.1997 - 01.1998
  • Oversaw daily store operations, ensuring efficient workflow and exceptional customer service.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement.
  • Developed staff schedules to align with peak business hours, enhancing productivity.
  • Facilitated team meetings to communicate store goals and foster collaborative problem-solving.
  • Enhanced visual merchandising standards, improving overall customer engagement in-store.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

Alpena High School
Alpena, MI
05-1991

No Degree - Allied Health-Phlebotomy

Rhodes State College
Lima, OH
06-2003

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Venipuncture expertise
  • Blood collection techniques
  • Specimen labeling procedures
  • Patient support
  • Capillary puncture
  • Data entry
  • Specimen preparation
  • Paperwork processing
  • Syringe method
  • Sample storage
  • Geriatric phlebotomy
  • Proper labeling
  • Communication
  • Anatomy and physiology
  • Venipuncture and capillary puncture
  • Sample labeling
  • Specimen collection and storage
  • Time management
  • Multitasking Abilities
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Phlebotomy technician (PT)
  • Finger stick method
  • Problem-solving
  • Decision-making

Certification

  • PT - Phlebotomy Technician

Timeline

Phlebotomist

Blanchard Valley Medical Associates
08.2004 - Current

Assistant Service Manager

Ottawa Chevrolet-Oldsmobile
05.1999 - 07.2002

Assistant Store Manager

Goodwill Store
04.1997 - 01.1998

High School Diploma -

Alpena High School

No Degree - Allied Health-Phlebotomy

Rhodes State College

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Christine Piotrowski