Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Pontrelli

Lake Mills

Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Overview

11
11
years of professional experience

Work History

Store Manager

7-11/Speedway
Windsor
06.2022 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.

Store Manager

7-11 Convenience Store
Sussex
06.2019 - 06.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.

Store Manager

7-11 Corporate
Madison
07.2018 - 06.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.

Cook

Compass Group USA
Madison
09.2014 - 08.2017
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ordered supplies as needed for the kitchen.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Monitored stock levels of food items and ordered more when necessary.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Planned menus based on customer preferences, nutritional value and budget constraints.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.
  • Kept records related to costs, production quantities, menu changes.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.

Education

Accounting and Business Management

City Colleges of Chicago-Richard J Daley College
Chicago, IL

Skills

  • Partnership Building
  • Operations Management
  • Supply Ordering
  • Retail Inventory Management
  • Payroll Management
  • Loss Prevention
  • Store Merchandising
  • Shift Scheduling
  • Store Opening and Closing
  • Multitasking and Organization
  • Flexible Schedule
  • Documentation and Reporting

Timeline

Store Manager

7-11/Speedway
06.2022 - Current

Store Manager

7-11 Convenience Store
06.2019 - 06.2022

Store Manager

7-11 Corporate
07.2018 - 06.2019

Cook

Compass Group USA
09.2014 - 08.2017

Accounting and Business Management

City Colleges of Chicago-Richard J Daley College

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