Christine Porter
Student Nurse (BSN)
Bunker Hill,WV
Summary
Enthusiastic healthcare professional with history of meeting company goals utilizing consistent and organized practices offering clinical hands-on experience in hospital environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful in quickly building rapport with patients and families. Highly proficient in patient care, medication administration and health education in women's health care.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
2
2
Certificates
Work History
Primary Care ACD/ED MSA Supervisor
Martinsburg VA Medical Center
Martinsburg, WV
11.2021 - Current
- Primary Care Service-Comprehensive Primary Care
- Responsible for the supervision of full-time Primary Care ACD MSA's and Emergency Department MSA's, approximately 8 employees when fully staffed.
- Establish and update objectives and tools for the ACD phone system to enhance operations within the Primary Care Service.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Planned, administered and controlled daily, weekly, monthly, and yearly productivity reports utilizing Microsoft Excel.
- Conducted ACD Training and verified sufficient training of staff members before assignment to the ACD call center.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Certify timesheets for employees under my supervision for payroll dispersing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Primary Care Service-Comprehensive Primary Care
- Responsible for supervision of full-time Primary Care ACD MSA's and Emergency Department MSA's, approximately 8 employees when fully staffed.
- Establish and update objectives and tools for the ACD phone system to enhance operations within Primary Care Service.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Planned, administered and controlled daily, weekly, monthly, and yearly productivity reports utilizing Microsoft Excel.
- Conducted ACD Training and verified sufficient training of staff members before assignment to the ACD call center.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Certify timesheets for employees under my supervision for payroll dispersing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Worked with management team to implement proper division of responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Streamlined operations of multiple lines of business within organization.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Input or remove primary care team assignments for patients in Patient-Centered Management Module (PCMM) based on incoming email requests from all primary care staff.
- Contact patients daily that send appointment requests via VA Online Scheduling System for Primary Care.
- Utilize NEAR report to contact patients to offer appointments after enrolling for VA services, backup NEAR coordinator to run weekly reports.
- Weekly auditing of the Autoinactivation List for patients who have not had an encounter with their primary care team within 2 years and updating the document utilizing SharePoint.
- Create proposals to present to the Union for bargaining unit employees and maintained protocol for standards defined by the Union.
- Create meeting agendas to discuss routine business and address concerns and lead the meeting for employees under my supervision.
- Provide basic IT support to troubleshoot web applications utilized by the ACD System (Cisco Jabber & Cisco Finesse) and escalating issues through the correct IT Department as necessary.
- Resolved issues quickly to maintain productivity goals.
- Reduced obstacles and variables to maintain production performance and meet deadlines.
- Set and enforced performance-oriented production approach, significantly increasing the average speed to answer calls and reducing work offline time.
- Oversaw equipment modifications and upgrades to update the facility to the VISN phone system.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Health Technician-Telehealth
Martinsburg VA Medical Center
Martinsburg, WV
06.2020 - 11.2021
- Mental Health Service-Telehealth
- Receive and schedule requests for simple and complex intrafacility and interfacility telehealth appointments using an electronic resource-based scheduling system; if no contact made with patient, contact note placed in patient EHR in CPRS and notification to patient’s provider.
- Utilize and maintain computer devices to perform most processing and scheduling functions, provided firsthand technical support via installing, configuring, maintaining, and troubleshooting technology for co-workers.
- Perform miscellaneous duties in support of outpatient mental health service, including entering electronic engineering work orders for repair/maintenance, establish order and maintain necessary forms, stock office supplies, and retain a current reference library on center policies and telephone contacts.
- Retrieve health data to include demographics, office visits, labs, prescriptions, allergies, and alternate health problems from other VA Medical Centers and other medical facilities via Joint Legacy Viewer (JLV) and Vista Imaging (VI) for continuity of care.
- Ability to adapt to changing situations, to modify plans and demonstrate flexibility in uncertain circumstances.
- Screen patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.
- Promote a positive image of the VA Medical Center with an emphasis on customer service and meet the needs of internal and external customers while supporting VA missions.
- Respond to patient calls via automated call distribution (ACD).
- Assist in advising staff, house staff and nursing personnel concerning VA regulations, policies on administration matters.
- Assist in orienting patients and professional staff, concerning unit routines and medical center programs and services, points of contact, and necessary approvals.
- Provide established education and training to Veterans, staff, and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
- Maintain return to clinic orders and recall requests to ensure all patients were contacted within the correct timeframe.
- Respond to view alerts from providers, clinical and administrative staff, ensuring completion of each task.
- Register patients in VISTA using two-factor identification and collected private insurance information, if a new insurance or a yearly review, scan a copy of insurance card via ICB Capture.
- Set priorities, accomplishing work assignments, coordinating duties, and referring only unusual situations to the supervisor.
- Obtain all key information needed and initiated medical administrative processing of physician’s orders before referring treatment orders to the nursing staff.
- Arrange and order evaluations and treatment with other supporting disciplines within the medical center, scheduling them in VSE/Vista/Virtual Care Manager for timely completion and prevention of scheduling conflicts.
- Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations.
- Assist coordination of scheduling and audiovisual setup for telehealth mental health appointments with VISN Hub Telehealth providers.
- Perform as a liaison between Baltimore VAMC Outpatient Telehealth Mental Health, Bedford VAMC Outpatient Telehealth Mental Health, and Martinsburg VAMC Hope Center.
- Track trends related to program effectiveness and implementation
- Configuring, install, troubleshoot, clean, and perform minor routine maintenance of assigned telehealth technology.
- Collaborative multidisciplinary medical management with various specialty providers to include medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, telehealth providers, and nursing staff to accomplish patient-centered care.
- Independently organize and prioritize deadlines, ensuring compliance with established processes, policies, and regulations.
- Communicate effectively with patients, providers, patient representatives, and other external clients to resolve patient concerns, direct follow up communications, lab, x-ray, or other results, receive and record accurate messages via electronic health record (CPRS) via in-person encounter, telephone (ACD, inbound calls), email (Microsoft Outlook), interoffice messaging (Microsoft Teams) and patient portal secure messaging dependent on priority protocols.
- Interdisciplinary coordinated care delivery appointment scheduling via VSE, Vista, VCM, and the patient health care portal MyHealthEVet using facility standard operating procedures and memorandums to determine availability.
- Strong knowledge of medical terminology acquired through education and on-the-job experience.
- Review resume submissions for potential candidates for open positions withing the medical facility and scored based on presented guidelines, participated as a panel interviewer for performance based interviews on selected candidates and scored candidates based on performance and responses to interview questions.
- Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
- Handled 40-50 calls per day to address customer inquiries and concerns.
Pharmacy Technician
Martinsburg VA Medical Center
Martinsburg, WV
12.2020 - 06.2021
- Pharmacy Service-Incident Command Service (ICS) Reassignment
- Perform miscellaneous duties in support of outpatient pharmacy service including entering electronic engineering work orders for repair/maintenance, stock office supplies, and retain a current reference library on center policies and telephone contacts
- Respond to patient calls via automated call distribution (ACD)
- Track and locate patient prescriptions via Computerized Mail Outpatient Pharmacy (CMOP) and USPS tracking
- Coordinate Care in the Community (CITC) Network prescriptions from non-VA providers utilizing consult tracking and interdepartmental messaging via Microsoft Teams
- Validate CITC consults within CPRS
- Contact patient physicians to coordinate renewal prescriptions, consult renewals, or other patient requests
- Maintain thorough knowledge and ability of services offered and able to calm distraught, angry, or confused veterans and visitors
- Renew prescriptions in VISTA and Script Pro based on outpatient pharmacy protocols
- Retrieve health data to include demographics, office visits, labs, prescriptions, allergies, and alternate health problems from other VA Medical Centers and other medical facilities via Joint Legacy Viewer (JLV) and Vista Imaging (VI) for continuity of care
- Perform as a liaison between the patient and the pharmacist
- Assist patient in correcting and obtaining prescriptions from all services within the facility and non-VA providers using interdepartmental messaging via Microsoft Teams
- Knowledge of drug classifications and controlled substance federal policies
- Open, batch, renew, and queue incoming mail prescription refill requests in VISTA using barcode scan system, place notes in CPRS to appropriate prescribing physicians regarding prescriptions requiring additional refills or renewal or request to continue
- Advise patients on Mission Care Act pharmacy coverage and help patients locate participating facilities and pharmacies
- Advise patients on current VA Medical Center prescription policies and delineate calls to other departments within the facility to assist patients
- Collaborative multidisciplinary medical management with various specialty providers to include medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, telehealth providers, and nursing staff to accomplish patient-centered care
- Independently organized and prioritized deadlines, ensuring compliance with established processes, policies, and regulations
- Communicated effectively with patients, providers, patient representatives, and other external clients to resolve patient concerns, direct follow up communications, lab, x-ray, or other results, receive and record accurate messages via electronic health record (CPRS) via in-person encounter, telephone (automated call distribution (ACD), inbound calls), email (Microsoft Outlook), interoffice messaging (Microsoft Teams) and patient portal secure messaging dependent on priority protocols
- Interdisciplinary coordinated care delivery appointment scheduling via VSE, Vista, VCM, and the patient health care portal MyHealthEVet using facility standard operating procedures and memorandums to determine availability
- Strong knowledge of medical terminology acquired through education and on-the-job experience.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Handled 80-90 calls per day to address customer inquiries and concerns.
COVID-19 Screener
Martinsburg VA Medical Center
Martinsburg, WV
03.2020 - 09.2020
- Incident Command Service (ICS) reassignment (2/2020-3/2020 and 7/2020-9/2020)
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions, ensuring compliance with established processes, policies, and regulations.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Donned and removed personal protective equipment (PPE) per company protocols.
Advance Medical Support Assistant
Martinsburg VA Medical Center
Martinsburg, WV
10.2019 - 06.2020
- Primary Care Service- Comprehensive Primary Care (CPC) & Automated Call Distribution (ACD)
- Coordinated and scheduled follow-up appointments in VSE/Vista timely and accurately, after determining the desired date.
- If no contact made with patient, contact note placed in patient EHR in CPRS and notification to patient’s provider.
- Utilized and maintained computer devices to perform most processing and scheduling functions, provided firsthand technical support via installing, configuring, maintaining, and troubleshooting technology for co-workers.
- Used and maintained wristband printers (Biopoint PI), shred boxes, pneumatic tube system, and telefax machines to identify and relay patient medical information, medications, and supplies.
- Assisted with procedures necessary for safeguarding and inventory of patient’s personal belongings and valuables.
- Performed miscellaneous duties in support of primary care service, including entering electronic engineering work orders for repair/maintenance, establish order and maintain necessary forms, stock office supplies, and retain a current reference library on center policies and telephone contacts.
- Ability to adapt to changing situations, to modify plans and demonstrate flexibility in uncertain circumstances.
- Maintained thorough knowledge and ability of services offered and able to calm distraught, angry, or confused veterans and visitors.
- Promoted a positive image of the VA Medical Center with an emphasis on customer service and meet the needs of internal and external customers while supporting VA missions.
- Assisted both the veteran and professional staff in coordinating scheduled procedures and follow-up appointments.
- Retrieve health data to include demographics, office visits, labs, prescriptions, allergies, and alternate health problems from other VA Medical Centers and other medical facilities via Joint Legacy Viewer (JLV) and Vista Imaging (VI) for continuity of care.
- Assisted in advising staff, house staff and nursing personnel concerning VA regulations, policies on administration matters.
- Assisted in orienting patients and professional staff, concerning unit routines and medical center programs and services, points of contact, and necessary approvals.
- Maintained return to clinic orders and recall requests to ensure all patients were contacted within the correct timeframe.
- Responded to view alerts from providers, clinical and administrative staff, ensuring completion of each task.
- Use proper telephone etiquette, referring callers to appropriate resource person or departments.
- Registered patients in VISTA using two-factor identification and collected private insurance information, if a new insurance or a yearly review, scan a copy of insurance card via ICB Capture.
- Set priorities, accomplishing work assignments, coordinating duties, and referring only unusual situations to the supervisor.
- Obtained all key information needed and initiated medical administrative processing of physician’s orders before referring treatment orders to the nursing staff.
- Arranged and ordered evaluations and treatment with other supporting disciplines within the medical center, scheduling them in VSE/Vista/Virtual Care Manager for timely completion and prevention of scheduling conflicts.
- Collaborative multidisciplinary medical management with various specialty providers to include medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, telehealth providers, and nursing staff to accomplish patient-centered care.
- Independently organized and prioritized deadlines, ensuring compliance with established processes, policies, and regulations.
- Communicated effectively with patients, providers, patient representatives, and other external clients to resolve patient concerns, direct follow up communications, lab, x-ray, or other results, receive and record accurate messages via electronic health record (CPRS) via in-person encounter, telephone (ACD, inbound calls), email (Microsoft Outlook), interoffice messaging (Microsoft Teams) and patient portal secure messaging dependent on priority protocols.
- Interdisciplinary coordinated care delivery appointment scheduling via VSE, Vista, VCM, and the patient health care portal MyHealthEVet using facility standard operating procedures and memorandums to determine availability.
- Strong knowledge of medical terminology acquired through education and on-the-job experience.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled 60-70 calls per day to address customer inquiries and concerns.
Medical Support Assistant
Martinsburg VA Medical Center
Martinsburg, WV
10.2018 - 10.2019
- Primary Care Service-Emergency Department: Medical Support Assistant (MSA)
- Tracked Emergency Department (ED) patients in EDIS (Emergency Department Integration Software) system from their arrival to disposition.
- Made initial contact with operator in CODE situations and directed the responding personnel, acted upon emergency orders, and provided medical records appropriately.
- Contacted social work service on behalf of patients personal and discharge planning needs.
- Contacted the travel office to arrange necessary transportation for transfer or discharge.
- Retrieve health data to include demographics, office visits, labs, prescriptions, allergies, and alternate health problems from other VA Medical Centers and other medical facilities via Joint Legacy Viewer (JLV) and Vista Imaging (VI) for continuity of care.
- Coordinated and scheduled follow-up appointments in VSE/Vista timely and accurately, after determining the desired date.
- If no contact made with patient, contact note placed in patient EHR in CPRS and notification to patient’s provider.
- Utilized and maintained computer devices to perform most processing and scheduling functions, provided direct technical support via installing, configuring, maintaining, and troubleshooting technology for co-workers.
- Used and maintained wristband printers (Biopoint PI), shred boxes, pneumatic tube system, and telefax machines to identify and relay patient medical information, medications, and supplies.
- Assisted with procedures necessary for safeguarding and inventory of patient’s personal belongings and valuables.
- Performed miscellaneous duties in support of the ED, including entering electronic engineering work orders for repair/maintenance, establish order and maintain necessary forms, stock office supplies, and retain a current reference library on center policies and telephone contacts.
- Assisted physician in accomplishing administrative duties involving the transfer, admission, discharge, or treatment of veterans in the ED.
- Constantly alert to medical content of consults and physicians’ orders for appropriate action based on urgency, followed through by coordinating necessary action and notifications.
- Ability to adapt to changing situations, to modify plans and demonstrate flexibility in uncertain circumstances.
- Maintained thorough knowledge and ability of services offered and able to calm distraught, angry, or confused veterans and visitors.
- Maintained accurate information on patient destinations, recording patients leaving floor and returning to floor and treatment area.
- Responded to daily shift report with pending admissions, discharges, transfers, charts to assemble, and other pertinent information useful to the next shift.
- Served as a patient advocate and responsible for efficient and considerate movement of patients from arrival to discharge.
- Collaborative multidisciplinary medical management with various specialty providers to include medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, telehealth providers, and nursing staff to accomplish patient-centered care.
- Independently organized and prioritized deadlines, ensuring compliance with established processes, policies, and regulations.
- Communicated effectively with patients, providers, patient representatives, and other external clients to resolve patient concerns, direct follow up communications, lab, x-ray, or other results, receive and record accurate messages via electronic health record (CPRS) via in-person encounter, telephone (ACD, inbound calls), email (Microsoft Outlook), interoffice messaging (Microsoft Teams) and patient portal secure messaging dependent on priority protocols.
- Interdisciplinary coordinated care delivery appointment scheduling via VSE, Vista, VCM, and the patient health care portal MyHealthEVet using facility standard operating procedures and memorandums to determine availability.
- Strong knowledge of medical terminology acquired through education and on-the-job experience.
Clinically Certified Medical Assistant
Capital Women’s Care
Leesburg, VA
12.2014 - 10.2018
- Performed medical receptionist duties as needed to include check in/out of patients, appointment scheduling via NextGen EPM, insurance verification and accepting payments.
- Prepared and retrieved medical records.
- Scanned incoming documents into patient EHR via NextGen ICS.
- Ordered supplies and created work orders based on office needs.
- Assisted with maintaining patient flow via NextGen EHR.
- Communication liaison between patients, pharmaceutical representatives, clinical staff, and providers.
- Triaged patients’ symptoms in-person, via telephone, or via patient portal messaging, provided advice per office protocol, and if necessary, provided information to hospital staff at INOVA Loudoun for incoming patients.
- Collaborative multidisciplinary medical management across various medical disciplines to include medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to accomplish patient-centered care.
- Completed insurance forms and Family Medical Leave Act (FMLA) forms.
- Obtained authorizations for procedures and specialty testing.
- Obtained vital signs, personal history, and family history and recorded in patient’s electronic health record in NextGen EMR.
- Administered intramuscular and subcutaneous injections and oral medications.
- Performed phlebotomy (venipuncture), veins and capillaries.
- Autoclave sterilized durable medical equipment.
- Prepared equipment and aided physician during treatment, examination, and testing of patients.
- Prepared lab requisitions, printed labels, and verified patient’s identity.
- Notified patients of test results as directed by provider.
- Refilled patients’ prescriptions per practice protocol.
- Complied with company policies and procedures and followed guidelines required by HIPPA and OSHA.
- Preoperative preparation of patients to include changing clothes, skin cleansing, lab tests, correct placement of body for procedure.
- Prepared surgical trays based on procedure using sterile technique.
- Assisted provider with in-office surgical procedures under anesthesia (Cryotherapy, LEEP, Hysteroscopy, D&C) by passing and holding instruments, passing and holding the camera, wiping away body fluids, and watching patients over all well-being.
- Postoperatively assisted the anesthetist with awaking the patients and safely bringing them to postoperative recovery.
- Prepared and turned over the surgical procedure room, on average twelve cases per month.
- Sterilized instruments before, during and after procedures using cold soak sterilization.
- Performed circulator duties: time out, verifying patient, monitoring fluids, documenting machinery, serial numbers, and medications used and dosage.
- Restocked, cleaned, and sterilized the room after each procedure.
- Independently organized and prioritized deadlines, ensuring compliance with established processes, policies, and regulations.
- Utilized and maintained computer devices to perform most processing and scheduling functions, provided firsthand technical support via installing, configuring, maintaining, and troubleshooting technology for patients and coworkers.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Education
Bachelor of Science - Nursing
Chamberlain University
Tysons Corner, VA 05.2020 - 12.2022
Associate of Science - Pre-Health Professions Area of Concentration
Frederick Community College
Frederick, MD 08.2016 - 08.2019
Associate of Arts - General Studies
Frederick Community College
Frederick, MD 08.2016 - 08.2018
Certificate - Medical Assisting
ACT College - Arlington
Arlington, VA 02.2010 - 02.2011
High School Diploma -
Park View High School
Sterling, VA 08.2000 - 06.2004
Skills
Administrative: EMR/EHR (CPRS, NextGen, Epic), Microsoft Office (Excel, Outlook, PowerPoint, SharePoint, Teams, Word)
Communication: ISBAR, medical terminology, providing and receiving report, informed consent, and patient rights
Airway Management: Oxygen administration, suctioning (endotracheal oral, nasotracheal, tracheal), incentive spirometer, tracheostomy care
Women's Health: Management of non-reactive NSTs, decelerations, prolapsed cord, placenta previa, placenta abruptio, preeclampsia, postpartum hemorrhage, women’s health exams, in-office GYN surgical assisting, and application of ECG/TOCO transducers for external fetal monitoring
Medication Administration: Intramuscular, subcutaneous, intravenous (IV insertion, IV pumps, IV dressing change, IV flush), oral, intranasal, and rectal
Procedure Skills: Sterile and aseptic technique, indwelling and straight urinary catheter, NG tube insertion, specimen collection (stool, urine, blood, sputum), wound and stoma care
Affiliations
Infection Disease Incident Response Team (IDIRT)
Martinsburg VA Medical Center
2019-current
Trainer: Don/Doff PPE, Powered Air Purifying Respirators (PAP-R), N95 Fit Testing
Accomplishments
- Performance Plan Bonus- FY 2019
- Performance Plan Bonus- FY 2020
- Performance Plan Bonus- FY 2021
Rating: Outstanding
Medical Support Assistant (MSA), Primary Care Service-ED
Rating: Outstanding
Advance Medical Support Assistant (AMSA), Primary Care Service-CPC/ACD
Rating: Outstanding
Health Technician, Mental Health Service
Certification
Basic Life Support for Healthcare Provider (BLS), American Red Cross
Timeline
Primary Care ACD/ED MSA Supervisor
Martinsburg VA Medical Center
11.2021 - Current
Basic Life Support for Healthcare Provider (BLS), American Red Cross
06-2021
Pharmacy Technician
Martinsburg VA Medical Center
12.2020 - 06.2021
Health Technician-Telehealth
Martinsburg VA Medical Center
06.2020 - 11.2021
Bachelor of Science - Nursing
Chamberlain University
05.2020 - 12.2022
COVID-19 Screener
Martinsburg VA Medical Center
03.2020 - 09.2020
Advance Medical Support Assistant
Martinsburg VA Medical Center
10.2019 - 06.2020
Medical Support Assistant
Martinsburg VA Medical Center
10.2018 - 10.2019
Associate of Science - Pre-Health Professions Area of Concentration
Frederick Community College
08.2016 - 08.2019
Associate of Arts - General Studies
Frederick Community College
08.2016 - 08.2018
Clinically Certified Medical Assistant
Capital Women’s Care
12.2014 - 10.2018
Clinically Certified Medical Assistant (CCMA), National Healthcareer Association
04-2011
Certificate - Medical Assisting
ACT College - Arlington
02.2010 - 02.2011
High School Diploma -
Park View High School
08.2000 - 06.2004
Professional References
- Machell Mcqueen
Huntington VAMC-Program Support Assistant
Phone: (304)268-2514
Email: Machell.Mcqueen@va.gov
- Sandi Wright
Martinsburg VAMC-Registered Nurse (Charge)
Phone: (703)888-8664
Email: Sandi.Wright@va.gov
- Teresa Wenner
Martinsburg VAMC-Registered Nurse, Women’s Clinic Program Manager
Phone: (304)263-0811 x2872
Email: Teresa.Wenner@va.gov
Clinical Experience
NR 226: Fundamentals-Patient Care
On-Campus, 48 Clinical Hours
Simulation (8 hrs):
· Postoperative care after a motor vehicle accident for a patient who underwent a spinal fusion with trouble mentally adjusting to his current condition.
· Providing treatment for a patient diagnosed with dehydration and providing colostomy care and education to a patient refusing to participate in learning.
NR 324: Adult Health I
On-Campus, 96 Clinical Hours
Simulation (8 hrs):
· Providing tracheostomy care using sterile technique while following isolation protocols for MRSA while monitoring acid-base imbalance and respiratory system alterations.
· Providing care and monitoring a patient with a history of heart failure on the medical-surgical unit after a medication adjustment.
NR 325: Adult Health II
On-Campus, 96 Clinical Hours
Simulation (8 hrs):
· Providing care for a patient with a history of Type I Diabetes Mellitus, end-stage renal disease, and hemodialysis, presenting to the emergency department with a urinary tract infection.
· Providing wound care for a stage II heel ulcer and insulin administration for a patient with a history of Type II Diabetes Mellitus.
NR 326: Mental Health Nursing
On-Campus, 48 Clinical Hours
Simulation (8 hrs):
· Providing care for a patient who recently returned from an overseas deployment and admitted for treatment of post-traumatic stress disorder.
· Providing care for a recently widowed elderly patient with a history of depression and admitted to the inpatient unit for dehydration.
NR 327: Maternal-Child Nursing
Obstetric Unit & NICU, Spotsylvania Medical Center, 48 Clinical Hours
Simulation (8 hrs):
· Providing care for a primigravida patient at 32 weeks with a diagnosis of preeclampsia with HELLP syndrome.
· Providing care and fetal monitoring for a full-term primigravida patient in labor who desires an unmedicated birth.