Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Porter

Janesville,IA

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

26
26
years of professional experience

Work History

As-built Coordinator

Creek Enterprise
05.2023 - 08.2024
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Office Administrative Assistant

Killion Communication Consultants
05.2022 - 01.2024
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Updated spreadsheets and databases to track, analyze, and report on performance data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

As-built Coordinator

Telecom Communications
01.2020 - 05.2022
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Paraprofessional

Janesville Consolidated School District
11.2017 - 01.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Reported on student progress, behavior, and social skills to parents.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
  • Administered tests and assessments to evaluate student progress and performance.
  • Utilized technology in classroom to enhance learning experiences.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Improved classroom management with development of behavior modification plans.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.

Restaurant Owner/Operator

Ornery Uncle Roy's BBQ & Catering
09.2016 - 12.2018
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Boosted revenue through targeted marketing campaigns, special events, and promotions.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
  • Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Supervised daily activities of restaurant and 7 employees.
  • Oversaw food preparation and monitored safety protocols.

Foreclosure Prevention Specialist

Family Management Credit Counselors
01.2013 - 09.2017
  • Conducted preliminary credit interviews with prospective clients to validate critical information and to begin qualifying clients.
  • Contributed to the ongoing improvement of internal foreclosure prevention processes by actively participating in team meetings and sharing best practices learned from individual case experiences.
  • Provided exceptional customer service throughout the entire foreclosure prevention process, ensuring positive client experiences while navigating complex situations.
  • Managed caseloads effectively by prioritizing urgent cases requiring immediate attention in order to prevent further escalation into foreclosure proceedings.
  • Maintained strong working relationships with lenders and servicers, ensuring efficient communication and resolution of client concerns.
  • Conducted thorough assessments of clients'' financial situations to determine eligibility for various loss mitigation options, resulting in appropriate recommendations and actions taken.
  • Developed a streamlined intake system for new clients, resulting in improved efficiency and a higher rate of successfully processed cases.
  • Maintained strict confidentiality of credit and customer information.
  • Promoted homeownership stability by guiding clients through loss mitigation options and determining the most suitable course of action.
  • Streamlined the foreclosure prevention process through diligent case management, improving overall efficiency and client satisfaction.
  • Educated clients on available government assistance programs, enabling informed decision-making during distressed times.

Home Daycare Owner

Silly Monkeys Daycare
08.2005 - 01.2013
  • Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
  • Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
  • Adapted the learning environment to accommodate children with special needs or disabilities ensuring inclusivity for all participants.
  • Conducted assessments to track individual progress in key development areas such as cognitive, emotional, social, and physical growth.
  • Assisted children with developing good hygiene habits such as hand-washing, tooth-brushing, and toilet training when necessary.
  • Collaborated with other childcare professionals to share best practices and continuously improve service quality at the home daycare facility.
  • Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
  • Fostered positive social interactions among children by encouraging group play and teaching conflict resolution strategies.
  • Maintained compliance with local licensing regulations by regularly updating documentation, attending workshops, and undergoing inspections as required.
  • Provided nutritious meals and snacks while accommodating any dietary restrictions or allergies for each child in care.
  • Developed marketing strategies to attract new clients while retaining existing families through high-quality childcare services.
  • Implemented creative art projects to stimulate imagination and encourage self-expression in young children.
  • Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
  • Managed daily operations of the home daycare business, including scheduling, budgeting, and recordkeeping.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.
  • Assisted in potty training and toilet hygiene.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Logged information regarding naps, feedings, and any medications administered.

Directory Assistance Operator

Qwest
06.1998 - 08.2005
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Assisted customers in navigating automated systems for self-service directory assistance options.
  • Handled a high volume of calls efficiently, prioritizing tasks and managing time effectively.
  • Enhanced customer satisfaction by providing accurate and timely directory assistance information.
  • Collaborated with team members to achieve shared goals and provide exceptional service.
  • Supported colleagues during peak periods, assisting with overflow calls when needed.
  • Demonstrated adaptability by quickly adjusting to new software systems or procedural changes within the company.
  • Provided excellent service, promptly connecting callers to requested numbers or businesses.
  • Upheld strict confidentiality practices when dealing with sensitive customer information.
  • Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
  • Contributed to team success by consistently meeting or exceeding individual performance metrics.
  • Exceeded expectations in maintaining a low rate of errors while processing a large number of requests daily.
  • Resolved customer inquiries with professionalism and detailed knowledge of company services.
  • Participated in ongoing training initiatives to continually enhance product knowledge and service capabilities.
  • Managed challenging situations professionally and calmly, diffusing any issues that arose during calls.
  • Improved caller experience by utilizing effective communication skills in addressing their needs.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Education

High School Diploma -

Columbus High School
Waterloo, IA
05.1998

Skills

Customer Service

Data Entry

Work Planning and Prioritization

Relationship Building

Scheduling and calendar management

Point of Contact

Project Management

Timeline

As-built Coordinator

Creek Enterprise
05.2023 - 08.2024

Office Administrative Assistant

Killion Communication Consultants
05.2022 - 01.2024

As-built Coordinator

Telecom Communications
01.2020 - 05.2022

Paraprofessional

Janesville Consolidated School District
11.2017 - 01.2020

Restaurant Owner/Operator

Ornery Uncle Roy's BBQ & Catering
09.2016 - 12.2018

Foreclosure Prevention Specialist

Family Management Credit Counselors
01.2013 - 09.2017

Home Daycare Owner

Silly Monkeys Daycare
08.2005 - 01.2013

Directory Assistance Operator

Qwest
06.1998 - 08.2005

High School Diploma -

Columbus High School

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Christine Porter