Christine Prieto
GM Financial
Arlington,TX
10
years of professional experience
Dynamic professional with over 8 years of experience in customer account management and service excellence, demonstrating a strong ability to enhance operational efficiency and resolution.
Work History
Remarketing Insurance Collector
1 Year 9 Months- Verify damage on repossessed vehicles through thorough inspection report reviews.
- File insurance claims efficiently with major companies like State Farm, Geico, and Progressive.
- Analyze vehicle condition data to assist in accurate reporting.
- Manage customer accounts to ensure satisfaction and timely resolution of inquiries.
- Utilize Excel, Microsoft Office, Sales force and Auto IMS to maintain detailed records and support data analysis.
- Demonstrate consistent high performance by meeting or exceeding the $60K monthly recovery target.
CEA II
8 Years 4 Months- Assisted Dealerships, Dealer Field Support and Regional Sales Managers of GM Financial with complex accounts at GM Financial.
- Provided detailed account information, addressed customer inquiries and resolved complaints efficiently.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Mentored 5 new hires on team workflows, resulting in an increase of team efficiency.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Supported overall team performance by consistently maintaining an 80% productivity rate.
Shift Manager
8 Years- Created staff teams and delegated tasks to enhance operational efficiency.
- Implemented corrective actions to address employee performance issues, improving overall team effectiveness.
- Assisted senior management in executing strategies to achieve store goals and objectives.
- Worked as a Customer Service Representative and supervised CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
- Ensured compliance with federal, state, and local regulations.
- Monitored bank vaults to ensure cash balances were correct.
Customer Service Representative
9 Years 1 Month- Updated and maintained database, ensuring accuracy of customer information through timely data entry.
- Completed all transactions accurately, including cash handling.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Supported fraud detection by documenting suspicious activity and reporting flagged transactions to prevent potential losses.
- Processed mortgage, loan, and utility payments at the front desk
Education
High School Diploma
Skills
Insurance claims processing
Customer Account Management
Excel expertise
Microsoft Office
Analytical problem-solving
Detail Oriented
Document Creation
Active Listening
Timeline
Remarketing Insurance Collector
GM Financial
11.2024 - CurrentRead More
CEA II
GM Financial
04.2018 - CurrentRead More
Shift Manager
PLS Financial Services
10.2017 - 10.2025Read More
Customer Service Representative
PLS Financial Services
09.2016 - 10.2025Read More
Arlington High School
High School Diploma
Read More