Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Pugh

Swansboro,NC

Summary

To secure a leadership position with a company that recognizes commitment and responsibility; rewards diligent consistent effort with opportunity for growth.

Overview

19
19
years of professional experience

Work History

WorkPlace Financial Sales Consultant

PNC Bank
02.2019 - Current
  • Build the retail customer base through proactive, outbound quality conversations.
  • Sells the bank’s products and services to existing and prospective clients outside of the branch in non-PNC locations, demonstrating how PNC can help them achieve their financial goals.
  • Creates an exceptional customer experience at events in a variety of external locations to drive acquisition, customer loyalty and increased share of wallet.
  • Delivered financial education/financial seminars to large companies regarding budgeting, credit, fraud awareness and more.
  • Earned multiple national sales awards and customer experience awards.
  • Developed training programs for new consultants on product knowledge and sales techniques.
  • Created marketing materials such as brochures, flyers, web content.
  • Developed customized financial strategies for clients to meet their long-term goals.
  • Educated clients on the features and benefits of various financial products.
  • Assisted senior management in developing business plans and setting objectives.
  • Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
  • Delivered presentations to key decision makers and offered financial recommendations.

Branch Sales and Service Associate

PNC Bank
09.2017 - 02.2019
  • Managed a wide variety of client service and administrative tasks to resolve client issues quickly and efficiently.
  • Originated, reviewed, processed, closed and administered client loan proposals.
  • Referred and cross sold products and services to eco partners exceeding my required goals.
  • Extensively trained in lending processes, fraud awareness, banking and teller operations.
  • Recognized by leadership for excellence in sales especially in lending and credit cards
  • Developed and maintained relationships with clients to identify solutions to meet their financial goals.
  • Provided guidance to junior staff members in handling customer inquiries and resolving problems.
  • Reviewed account activity on a daily basis to identify suspicious activity or potential fraud cases.
  • Excelled in exceeding daily credit card application goals.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.

Retail Account Executive

AT&T
06.2014 - 03.2017
  • Created and shared new sales techniques through mentoring, education of revised sales promotions and demonstrations.
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
  • Relocation of entire retail facilities to include planning, merchandising and training.
  • Prepared and tracked sales, revenue, expense and management production reports.
  • Assisted in creating new avenues to generate continual business for staff with providing maximum customer service.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Determined cost and pricing of proposals and bids.
  • Prepared comprehensive reports on account performance metrics.
  • Executed strategic plans for expanding distribution channels in target markets.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.

Retail Store Manager

AT&T
06.2007 - 06.2014
  • Maintained a great customer experience consistently by coaching and motivating employees in sales and customer service behaviors
  • Responsible for all inventory levels, inventory counts, merchandising, administrative tasks and money handling
  • Promoted multiple employees within the Company and helped continue to train and develop them.
  • Consistently exceeded goals and quotas for store sales and store audits.
  • Earned multiple national sales awards, customer experience awards and was selected for and successfully completed a premier management development program.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Recruited, hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Organized and updated schedules to optimize coverage for expected customer demands.

Retail Sales Consultant

AT&T
11.2004 - 06.2007
  • Provided efficient, courteous customer service and assisted in all aspects of product offerings and services
  • Understood customer's needs and helped them discover how the products meet those needs
  • Educated and engaged customers through product demonstrations
  • Assisted the store manager with training new employees
  • Provided monthly sales reports and analysis to drive growth
  • Organized sales conference calls to enhance the skills of peers
  • Managed storefront financial responsibilities, including deposits, inventory maintenance, and processing financial transactions
  • Maintained a strong knowledge of company's products, pricing plans, promotions, and service features
  • Earned multiple national sales awards and customer experience awards.
  • Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.

Education

Coastal Carolina Community College
01.2004

DE Technical and Community College
01.2003

Morris County Community College
01.2002

Skills

  • Resolution-oriented
  • Established track record of exceptional sales results
  • Excellent communication skills
  • Adapts well to changes and pressures in the workplace
  • Works effectively with diverse groups of people
  • Effective team player
  • Superior organization skills
  • Ambitious and hardworking, committed to excellence
  • Client Relationship Management
  • Debt Management/Budget Planning

Timeline

WorkPlace Financial Sales Consultant

PNC Bank
02.2019 - Current

Branch Sales and Service Associate

PNC Bank
09.2017 - 02.2019

Retail Account Executive

AT&T
06.2014 - 03.2017

Retail Store Manager

AT&T
06.2007 - 06.2014

Retail Sales Consultant

AT&T
11.2004 - 06.2007

Coastal Carolina Community College

DE Technical and Community College

Morris County Community College

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Christine Pugh