Christine Pullin
Independence,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Achievements include completing more than 10+ healthcare provider applications each month with no critical errors. Highly organized and detail-oriented with in-depth knowledge of physician credentialing. Looking for a remote physician credentialing position with a company that prioritizes integrity.
Overview
31
31
years of professional experience
Work History
Credentialing Specialist
Wapiti Medical Staffing
01.2018 - Current
- Enhance credentialing processes by streamlining documentation and verification procedures..
- Collaborate with healthcare providers to gather necessary information for accurate credentialing files.
- Assist healthcare providers by pre-filling facility applications.
- Reduce errors in credentialing files by consistently maintaining attention to detail.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitate communication between departments, resulting in improved collaboration during the credentialing process.
- Support quality improvement initiatives by identifying potential areas of risk within the credentialing department and recommending proactive solutions.
- Developed strong relationships with external organizations, leading to excellent cooperation during credentialing process.
- Achieve greater accuracy in database management by regularly updating provider records and tracking status changes.
- Conduct audits of provider files, ensuring all necessary documents were up-to-date and compliant with company and client requirements.
- Provide exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
- Assiste in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
- Stay current on industry trends by attending or subscribing to relevant conferences, newsletters, seminars, or workshops as required.
- Demonstrate excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Contribute positively to team dynamics by fostering a collaborative and supportive work environment.
- Manage multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conduct primary source verifications
- Pre-screen resumes & NPDB prior to sending to facilities for consideration.
- Assist with writing job postings and job descriptions for company job boards.
Credentialing Coordinator
Emergency Practice Associates
03.2013 - 12.2018
- Streamlined the credentialing process by implementing an efficient tracking system for medical staff applications.
- Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
- Enhanced the organization''s reputation through meticulous maintenance of accurate, up-to-date records on all affiliated providers.
- Reduced errors in documentation by thoroughly auditing provider files for completeness and accuracy.
- Expedited the onboarding process for new medical staff by efficiently managing initial appointments and re-appointments.
- Strengthened relationships with external agencies by responding promptly to verification requests and inquiries regarding providers'' credentials.
- Increased efficiency in data management by supporting a user-friendly database system for storing provider information.
- Supported organizational growth through proactive recruitment efforts, establishing strong professional networks within the healthcare community.
- Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
- Contributed to risk management initiatives by monitoring expiring licenses, certifications, and insurances, notifying providers of renewal requirements in a timely manner.
- Fostered a positive work environment through active participation in team meetings, collaborating on strategies to improve departmental performance.
- Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within the role.
- Elevated client satisfaction rates through prompt resolution of any provider-related issues or concerns that arose during the credentialing process.
- Minimized potential legal complications by ensuring adherence to federal and state regulations governing healthcare practitioners'' licensure and certification requirements.
- Assisted with special projects as needed, demonstrating adaptability and commitment to the success of the organization.
- Served as a resource for departmental staff by maintaining a thorough understanding of current trends and best practices in the credentialing field.
- Upheld strict confidentiality standards, safeguarding sensitive provider information from unauthorized access or disclosure.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Maintained accurate files, records and credentialing documents in well-maintained databases using MD Staff.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Assisted facilities to obtain Medicaid, Medicare and private insurance plan applications for facility to submit.
- Conducted primary source verifications from employers, affiliations, licensing boards, DEA, CSA, and board certification boards.
- Conducted reference checks.
- Received and evaluated applications to look for missing and inaccurate information.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Kept informed regarding pending industry changes, trends or best practices.
- Requested & maintained certificates of insurance.
Staffing Specialist
Emergency Practice Associates
11.2001 - 02.2013
- Recruited & scheduled healthcare providers
- Back-up Credentialing Specialist
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Enhanced company reputation through participation in industry events, networking activities, and professional development opportunities.
- Continuously improved personal skill set and industry knowledge by attending relevant training sessions, workshops, seminars, and conferences.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Facilitated new-hire orientations with the facility.
- Advertised job opportunities via e-mail and mailings.
- Assisted with writing job descriptions for recruiting department.
- Pre-screened resumes prior to sending to facilities.
- Improved office efficiency by effectively managing internal communications and correspondence.
Receptionist
Northeast Iowa Family Medicine Residency Program
08.1996 - 11.2001
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Contributed to team success by cross-training in various roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled & confirmed appointments, communicated with clients, and updated client records.
- Updated insurance carrier information in database.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through telephone or face-to-face.
- Handled credit card, cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Health Unit Coordinator
Covenant Medical Center
09.1992 - 08.1996
- Enhanced communication between staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided concierge service to assist patients and families and direct them to available resources.
- Maintained accurate patient records through diligent data entry and timely updates.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Served as a member of the cardiac catheterization process team.
Education
Diploma - Medical Secretary Program
Hawkeye Community College
Waterloo, IA08.1992
Skills
- Provider Relations
- Database Management
- Data Management
- Microsoft Office Skills
- Software Proficiency
- Bullhorn & MD Staff Expertise
- HIPAA Compliance
- Applicant Qualification
- Credentialing Application Coordination
- Credentialing Oversight
- Credential Verification
- Document Review
- Recruitment
- Candidate Searching/Sourcing
- Proofreading
- Problem Solving
- Team Collaboration
- Organizational Skills
- Process Improvement
- Multitasking Abilities
- Medical Terminology
- Attention to Detail
- Time Management
- Interpersonal Skills
- Customer Service
- Record Keeping
Timeline
Credentialing Specialist
Wapiti Medical Staffing
01.2018 - Current
Credentialing Coordinator
Emergency Practice Associates
03.2013 - 12.2018
Staffing Specialist
Emergency Practice Associates
11.2001 - 02.2013
Receptionist
Northeast Iowa Family Medicine Residency Program
08.1996 - 11.2001
Health Unit Coordinator
Covenant Medical Center
09.1992 - 08.1996
Diploma - Medical Secretary Program
Hawkeye Community College
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