Summary
Overview
Work History
Education
Skills
Certifications Training
References
Timeline
Generic

Christine Queirolo

Novato,CA

Summary

Extremely organized and ambitious individual seeking a fulltime position utilizing interpersonal skills and experience with the public in a professional and positive environment. Self-starter who is enthusiastic and energetic looking for challenges and willing to go the extra mile to achieve goals. Familiar with social media tools, good listener with an intuitive knowledge toward new concepts and ideas. Able to work with a wide variety of individuals and styles. Motivated independently or as part of a team. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

25
25
years of professional experience

Work History

Client Care Manager

Home Instead
01.2024 - Current
  • Provide leadership and management of client services team and home care sales departments.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and maintained structured and inclusive Quality Assurance program.
  • Established and maintained strong relations with Home Instead, Inc. Business Performance team.

Home Care Consultant

Home Instead
01.2019 - 01.2024
  • Responsible for researching and developing Referral Provider Network relationships and producing referrals
  • Perform all phases of consultative sales process
  • Arrange and conduct formal group presentations to referral providers
  • Conduct service inquiries and care consultations
  • Participate to the development of educational programs offered to clients, prospects and co-workers

Sitecore

Sausalito
01.2014 - 01.2018
  • Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc
  • By phone, in person, and email
  • Facilities coordination for new office space expansion and department buildouts which includes being the primary liaison to Property Management and Contractors
  • Responsible for organizational functions and general meeting support which includes arranging, follow up calls, maintaining office space schedules, securing food and supplies and copying/faxing
  • Manage and maintain office equipment and responsible for all incoming and outgoing mail including shipping and receiving
  • Provide support for all departmental teams including staff travel arrangements and expense tracking
  • Provide support for IT department such as monitoring staff needs, assist staff with problem solving and assist IT staff as requested
  • Provide support for Finance department which includes monitor staff credit card activity and documentation, monthly credit card reconciliation.

Outside Sales Rep

Moon Essence
01.2012 - 01.2013
  • Product Marketing including design and preparation of customer presentation material
  • Coordinate, facilitate and lead vendor meetings for both new customer prospects and existing client base
  • Event Planning which includes the coordination and setup as well as conducting product demonstrations introducing the public to Moon Essence complete product line.

Accounting Corporation

Novato
01.1999 - 01.2013
  • Private/Professional Personal Assistant to President of Oasis Accounting Responsibilities: General Customer Service support including the delivery of company information in a manageable and proactive medium
  • Office management ensuring schedules are maintained and deadlines met
  • Event planning for both professional and personal functions including acting as the primary customer liaison.

Education

Skills

  • Grant Writing
  • Staff Oversight
  • Data Analysis
  • Certified in CPR/AED

Certifications Training

Hold valid Manicurist License

References

References available upon request

Timeline

Client Care Manager

Home Instead
01.2024 - Current

Home Care Consultant

Home Instead
01.2019 - 01.2024

Sitecore

Sausalito
01.2014 - 01.2018

Outside Sales Rep

Moon Essence
01.2012 - 01.2013

Accounting Corporation

Novato
01.1999 - 01.2013

Christine Queirolo