Christine Quinones
Orlando,Florida
Summary
Business-minded Manager with exemplary skills in customer service, time management and service coordination. Bringing over 10 years of related experience combined with superior customer service skills. Pursuing similar position with an expanding company.
Overview
16
16
years of professional experience
Work History
Claims Manager
Home Shopping Malls
05.2015 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Inspected account books and recorded transactions.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and provided backup support for organizational leadership.
Kitchen Manager
McDonald's
08.2008 - 05.2015
- Improved kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Enhanced overall customer satisfaction by maintaining high-quality food and presentation standards.
- Managed inventory effectively, reducing waste and optimizing budget allocation for food supplies.
- Developed strong team cohesion by fostering open communication and providing constructive feedback to staff members.
- Led regular staff meetings to discuss operational challenges, share best practices, and ensure alignment with company goals.
- Maintained compliance with local health regulations through diligent adherence to sanitation procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Customer Expectations Management
- Team motivation
- Claims Processing
- Quality Assurance
- Adaptability and Flexibility
- Multitasking Abilities
- Customer service and support
Timeline
Claims Manager
Home Shopping Malls
05.2015 - Current
Kitchen Manager
McDonald's
08.2008 - 05.2015
Associate of Science - Business Management
Colorado Technical University
Similar Profiles
VIVEK AVIVEK A
Sr. STOREKEEPER at (CENTRAL LOGISTICS) LULU INTERNATIONAL SHOPPING MALLS PVT.LTDSr. STOREKEEPER at (CENTRAL LOGISTICS) LULU INTERNATIONAL SHOPPING MALLS PVT.LTD
Mithun SurendranMithun Surendran
Media Coordinator at LuLu International Shopping Malls Private LtdMedia Coordinator at LuLu International Shopping Malls Private Ltd
AMAL RAJ VIJAYAKUMARAMAL RAJ VIJAYAKUMAR
INBOUND SUPERVISOR at LULU LOGISTICS, LULU INTERNATIONAL SHOPPING MALLSINBOUND SUPERVISOR at LULU LOGISTICS, LULU INTERNATIONAL SHOPPING MALLS