Christine Quinones Torres
Orlando
Summary
Experienced bilingual professional looking to apply my customer service skills and legal knowledge to make a positive impact on my workplace. Organized, attentive and with great communication abilities to coordinate teams and steakholders. Hardworking employee with the desire to take on new challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Disaster Recovery Specialist (Customer Service)
Small Business Administration
08.2024 - 06.2025
- Bilingual customer service at a GS-1101-09 level
- Provided help to borrowers to better understand their options to pay their loan.
- Responded to a variety of inquiries, and provided detailed information to the public regarding federally declared disasters and SBA’s disaster loan program.
- Prepared written responses to email inquiries received through SBA’s disaster customer service mailbox.
- Assisted borrowers with completion of their loan closing documents and answered questions regarding the loan closing and disbursement process.
- Used a variety of computer systems to research customer inquiries, documented call activity and prepared appropriate forms and letters.
- Full time (Approximately 40 hours weekly)
Legal Advisor/ Administrative Assistant
Puerto Rico Court Administration Office (Domestic and Gender Violence Care Program)
12.2021 - 08.2024
- Did legal research, offered legal advice and counsel superiors about policies, guidelines and procedures related to the programs we work on. Advised on federal and state proceedings, norms and regulations.
- Wrote and revised legal contracts and collaboration agreements with government agencies and stakeholders.
- Met with a variety of stakeholders and municipality officials to coordinate collaborative work with our office’s projects.
- Performed administrative assistant tasks such as working with other departments to coordinate activities, scheduled meetings, made calls and prepared presentations.
- Planned, coordinated, oversaw and managed projects developed by the programs of our department.
- Investigated claims related to employees’ actions or judges’ conduct and reported conclusions and information gathered.
- Developed rules and procedures to ensure proceedings were uniform as manuals, flowchart. Revised and corrected curricular guidelines and presentations.
- Maintained the utmost degree of confidentiality government and judicial proceedings required.
- Actively collaborated in the decision making of training and professional development needs of the Judges and Judicial Branch’s employees. Coordinated and offered employees training.
- Helped in the creation of gender and domestic violence specialized court rooms.
- Assessed calls received about the different services specialized courtrooms can offer.
- Full time (Approximately 40 hours weekly)
Census Taker/Enumerator
United States Census Bureau
03.2020 - 09.2020
- Corroborated and updated the addresses of houses assigned.
- Visited the houses that had not yet participated to persuade and help citizens answer the Census.
- Made clarifications for interviewees to ensure truthful answers.
- Verified that surveys were completed before ending with interviewees.
- Part time (Approximately 20 hours weekly)
Math Teacher and Disciplinary committee member (11th and 12th grades)
Colegio Santa Gema, Puerto Rico
08.2007 - 07.2020
- Motivated high school students in the magical world of math including a variety of math themes.
- Evaluated students’ academic performance and development with a variety of methods.
- Created plans and communicated and accomplished deadlines to ensure projects were completed on time.
- Quickly learned new teaching skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in a fast-paced environment.
- Organized daily teaching plans on a weekly basis.
- Revised student code of conduct annually
- Investigated and decided the appropriate way to handle disciplinary situations with students.
- Maintained confidentiality with sensitive information.
- I also was a High School Math Coordinator and a Course Content Designer
- Full time (Approximately 50 hours weekly)
Education
Juris Doctor -
University of Puerto Rico School of Law
Puerto Rico05.2018
Bachelor’s in Education - Mathematics
University of Puerto Rico- Río Piedras Campus
Puerto Rico05-2009
Skills
- Complex Problem solving, Excellent Communication Skills, Effective Teamwork Collaboration, Time Management
- Customer service skills, Persuasive, Ability to use positive language, Resourceful, Attentive and Patient Critical thinking, Reading comprehension, Writing skills
- Project management skills, Administrative experience, Initiative to take action, Anticipates needs and problems in work projects
- Teaching skills, Mathematics, Course and Content Design, Instructional Design, Curriculum Design
- Determined, active learner, committed and strong work ethic
- Detail oriented, highly organized, excellent managing my time and group control
- MS Office (Excel, Word, Power Point, Outlook, Publisher, SharePoint, Teams)
- Virtual meeting platforms (Google Meet, Google Classroom, Google Form, Zoom, StreamYard)
- Typing Speed: 50 WPM
- Legal Research and Analysis, Mediation and Conflict resolution skills
- Write legal briefs and memorandum
- Understanding of Court processes, Domestic, gender and sexual violence knowledge and dynamics
- Redact and revise regulations, manuals, and norms as instructed
Certification
- Esquire in Puerto Rico, Conferred by Supreme Court of Puerto Rico, February 6, 2021.
- Teacher, Life Certificate issued by Department of Education of Puerto Rico
- Official Statement of Eligibility for Educator’s Certificate issued by the Florida Department of Education, from December 20,2023 to December 20,2028.
Languages
Spanish (native), English (fluent), French (intermediate), Portuguese (novice).
References
- Raiza Cajigas Campbell, Court Judge and Judicial Program Director; raiza.cajigas@poderjudicial.pr; 787-641-6600 ext. 5701, Court Administration Office at the Puerto Rico Judicial Branch
- Claritza Cedillo, Supervisory Disaster Recovery Specialist; claritza.cedillo@sba.gov; 800-659-2955; Small Business Administration (Customer Service Center)
- Francine Ildefonso, School Principal; fildefonso@yahoo.com; 787-342-4325; Colegio Santa Gema
Timeline
Disaster Recovery Specialist (Customer Service)
Small Business Administration
08.2024 - 06.2025
Legal Advisor/ Administrative Assistant
Puerto Rico Court Administration Office (Domestic and Gender Violence Care Program)
12.2021 - 08.2024
Census Taker/Enumerator
United States Census Bureau
03.2020 - 09.2020
Math Teacher and Disciplinary committee member (11th and 12th grades)
Colegio Santa Gema, Puerto Rico
08.2007 - 07.2020
Juris Doctor -
University of Puerto Rico School of Law
Bachelor’s in Education - Mathematics
University of Puerto Rico- Río Piedras Campus
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