Summary
Overview
Work History
Education
Skills
Timeline
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Christine Quintanilla

Las Vegas,NV

Summary

Hardworking professional with energetic personality and strong cleaning skills. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Overview

6
6
years of professional experience

Work History

Room Attendant

Fontainbleau hotel
Las Vegas, NV
02.2024 - Current
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Ensured that all appliances were in proper working order by testing them regularly.
  • Provided guests with information about local attractions and services using a variety of resources.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Folded laundry items such as sheets and towels according to established standards.
  • Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
  • Reported lost-and-found items promptly to the supervisor or manager on duty.
  • Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
  • Delivered items requested by guests such as extra pillows or blankets in a timely manner.
  • Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
  • Assisted other departments with special projects when asked by the supervisor or manager.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.

American Express

Telus International
Las Vegas, NV
10.2020 - 01.2024
  • Research, plan, and execute customized travel experiences through booking domestic and international flights, car, and/or hotel travel arrangements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Warehouse Associate

Amazon
Las Vegas, NV
11.2020 - 08.2021
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Packed goods for shipment in accordance with customer instructions.
  • Labeled containers correctly for product identification purposes.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.

Team Leader

Super Color Digital
Las Vegas, NV
12.2018 - 03.2020
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Education

High school diploma -

Skills

  • Marketing
  • Hotel Accommodations
  • Executive Travel
  • Guest Relations
  • Customer service-focused
  • Room Attendant
  • Inventory Management
  • Quality Assurance
  • Shipping and receiving
  • Order Fulfillment
  • Warehouse Operations

Timeline

Room Attendant

Fontainbleau hotel
02.2024 - Current

Warehouse Associate

Amazon
11.2020 - 08.2021

American Express

Telus International
10.2020 - 01.2024

Team Leader

Super Color Digital
12.2018 - 03.2020

High school diploma -

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Christine Quintanilla