Summary
Overview
Work History
Education
Skills
Timeline
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Christine Ramirez

San Jose,CA

Summary

Accomplished Office Manager with a proven track record at Dr. David E. Safir, enhancing operational efficiency and client satisfaction through expert office administration and exceptional customer service. Skilled in HIPAA regulations and medical billing, adept at multitasking and maintaining confidentiality. Increased revenue by optimizing billing processes, showcasing a strong work ethic and attention to detail. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience

Work History

Office Manager

Dr. David E. Safir
06.1999 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Oversaw accounting, budgeting, and financial reporting.
  • Optimized inventory management to ensure essential medical supplies were always available.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Office Manager

Ramirez Construction
02.1999 - 08.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.

Education

GED -

Branham High School
San Jose, CA
06.1983

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Strong Work Ethic
  • HIPAA Regulations Understanding
  • Effective Multitasking
  • Professional telephone etiquette
  • Healthcare Compliance Knowledge
  • Medical terminology knowledge
  • Patient Scheduling Management
  • Patient Demographics
  • Conflict Resolution
  • Insurance Eligibility and Verification
  • Attention to Detail
  • Medical coding familiarity
  • Billing Processes
  • Patient check-in
  • Medical Records Administration
  • Insurance Verification Proficiency
  • Medical Procedures Scheduling
  • EMR Software
  • Decision-Making Competence
  • Reception Management
  • Critical Thinking
  • Organizational Skills Development
  • Patient Needs Assessment
  • Patient Registration
  • Time management mastery
  • Office Budget Management
  • Medical Billing Expertise
  • Medical Care Programs
  • Physician Group Management
  • Outpatient Clinical Platforms
  • Payroll and budgeting
  • Electronic Filing Systems
  • Records and Database Management
  • Scheduling
  • Scheduling and calendar management
  • Microsoft Office
  • Active Listening
  • Vendor relationships
  • Bookkeeping
  • Credit and collections

Timeline

Office Manager

Dr. David E. Safir
06.1999 - Current

Office Manager

Ramirez Construction
02.1999 - 08.2009

GED -

Branham High School

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Christine Ramirez