Christine Randall
Holland,MI
Summary
Dynamic Claims Specialist with a proven track record at Social Security, excelling in claims processing and customer service. Leveraged critical thinking and strong organizational skills to enhance efficiency and reduce errors, consistently achieving performance targets. Known for empathetic communication and effective problem-solving, ensuring positive outcomes for clients and the organization.
Overview
23
23
years of professional experience
Work History
Claims Specialist
Social Security
09.2002 - 04.2025
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
Education
Bachelor of Arts - Sociology
Grand Valley State University
Allendale, MI05.1997
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Documentation review
- Forms validation
- Time management
- Decision-making
- Critical thinking
- Customer service
- Organizing and prioritizing work
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Interpersonal communication
- Problem-solving
- Eligibility determination
- Active listening
- Claim amount calculations
- Data entry
- Appointment scheduling
- Written communication
- Task prioritization
- Policy review
- Application review
- Client interviews
- Policy analysis
- Number-savvy
- Organizational skills
- Multitasking
- Adaptability and flexibility
- Verbal and written communication
- Computer proficiency
- Self motivation
- Interpersonal skills
- Conflict resolution
Timeline
Claims Specialist
Social Security
09.2002 - 04.2025
Bachelor of Arts - Sociology
Grand Valley State University
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