Christine Resley
Parma,OH
Overview
20
20
years of professional experience
Work History
Military Pay Technician
Defense Finance & Accounting Service
Cleveland
08.2018 - 06.2024
- Evaluated existing policies and procedures related to military pay administration and recommended changes where appropriate
- Coordinated with other departments within the organization to ensure smooth functioning of operations related to military pay process
- Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into HUNT system
- Provided customer service by answering inquiries from customers regarding their pay issues and concerns
- Recorded adjustments to previous pay-related errors and processed and issued paychecks and earnings statements.
Customer Service Representative
Defense Finance & Accounting Service
Cleveland
10.2012 - 08.2018
- Ensured compliance with applicable regulations concerning the processing of military pay entitlements
- Provided support during audits conducted by external agencies such as the Department of Defense Inspector General's Office
- Performed data entry of military pay information into the Defense Joint Military Pay System
- Verified that all entries are accurate before submitting them to higher authority for approval
- Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into DJMS system
- Provided customer service by answering inquiries from customers regarding their pay issues and concerns
- Trained new employees in company timekeeping systems.
Temporary Customer Service Representative
Defense Finance & Accounting Service
Cleveland
09.2010 - 10.2012
- Planned, directed, and coordinated military pay records during busy tax season and updated FITW withholding as requested
- Explained designated distribution of 1099R form and specifically how it deals with Annuities, Military pensions, and retirement
- Conducted and guided Military Members, Annuitants, and Former Spouses to create a myPay account via the web to retrieve their 1099R tax form
- Processed, printed and mailed 1099R tax forms requested by Military Members, Annuitants, and Former Spouses.
Temporary Administrative Assistant
Nesco Resources
Cleveland
03.2004 - 08.2010
- Worked as a temporary administrative assistant handling office tasks and other duties that supported operations in a business or organization for a limited amount of time
- Answers phone calls, emails, and other correspondence, and relayed necessary information to my supervisor
- Enter data into the system when necessary and create spreadsheets to forward to supervisor at the end of the day.
Timeline
Military Pay Technician
Defense Finance & Accounting Service
08.2018 - 06.2024
Customer Service Representative
Defense Finance & Accounting Service
10.2012 - 08.2018
Temporary Customer Service Representative
Defense Finance & Accounting Service
09.2010 - 10.2012
Temporary Administrative Assistant
Nesco Resources
03.2004 - 08.2010
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