Summary
Overview
Work History
Education
Skills
Timeline
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Christine Revette

Mount Juliet,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Sales Lead Keyholder

Movado Company Store
09.2022 - 12.2023
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.

Lead Key Holder

Zales The Diamond Store
01.2018 - 02.2020
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
  • Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
  • Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.

Customer Service Representative

Verizon Wireless
03.2013 - 11.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

No Degree - Pshychology

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Team Management
  • Store operations
  • Customer Service
  • Cash Handling Accuracy
  • Loss Prevention
  • Staff Oversight
  • Store maintenance
  • Team training and development
  • Team member development
  • Product ordering
  • Customer Service Management
  • Task Delegation
  • Cash Handling
  • Personnel Scheduling
  • Workplace Safety
  • Resource Management
  • Bank Deposits
  • Alarm systems
  • POS Software
  • Store Opening and Closing
  • Reliable and Responsible
  • Strong Communication and Interpersonal Skills

Timeline

Sales Lead Keyholder

Movado Company Store
09.2022 - 12.2023

Lead Key Holder

Zales The Diamond Store
01.2018 - 02.2020

Customer Service Representative

Verizon Wireless
03.2013 - 11.2017

No Degree - Pshychology

Middle Tennessee State University

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Christine Revette