Summary
Overview
Work History
Education
Skills
Timeline
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Christine Reyes

Palm Beach,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Accounts Receivables Analyst & Credit Specialist

Mauser Packaging
08.2023 - Current
  • Research and reconcile customer disputes, payments, credits, invoices, and contracts to reflect proper status and balance of customer’s account receivable and ensure payment recovery on invalid short payments/claims using primarily SAP ERP systems, customer and third party websites and portals as well as working with external and internal business partners
  • Handle high volume accounts with sense of urgency in decision making and self-starter work with minimal supervision
  • Analysis of historical customer payments and disputes to identify trends, issues, and determine root cause analysis using multiple systems and customer supplied information.
  • Conduct thorough research to resolve billing disputes, maintaining positive customer relationships and ensuring timely payments.
  • Facilitate prompt payments from customers by developing clear communication channels, addressing inquiries, and providing documentation as needed.
  • Optimize collection efforts by developing comprehensive aging reports that prioritized high-risk accounts.
  • Coordinate with credit department to evaluate new client creditworthiness and establish appropriate credit limits based on risk assessment criteria.
  • Reduce delinquent accounts by consistently following up on past-due invoices and establishing payment plans with clients.

Cash 360 Recon Analyst Cash Management Division

Allied Universal/Deposita *Formerly G4S
07.2018 - 08.2023
  • Reconciled bank balances and variance inquiries -including research on device transmission errors, as well as cash shortages and overages- with customer device balances and courier pickups, including use of settlement reports and interdepartmental correspondence in response to customer and bank requests for information and resolution
  • Performed cash need forecasting and placing bank change orders for retail customers as an inventory management Cash360 specialist.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified and resolved problems through root cause analysis and research.

Office Manager/Bilingual Admin Asst.

ABS 1, Inc., AKA National HR Solutions
02.2017 - 04.2018
  • Prepared correspondence and client contracts and training materials for sales brokers; as well as purchasing, receptionist duties, and filing for small partnership firm that specialized in providing payroll, workers comp, health insurance services to businesses seeking to outsource those key responsibilities.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Bilingual Customer Service Representative

Pacific Gas & Electric Co
10.2007 - 08.2012
  • Received incoming Spanish/English calls for utility service requests from small businesses and property managers, in addition to residential customers
  • Service calls included connection/disconnection of gas and/or electric, routine/emergency service and billing inquiries, equipment testing requests and problem resolution
  • Achievements: 2012: Responsible for mentoring CSR reps in the Fresno Customer Contact Ctr
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

High School Diploma -

Bullard High School
Fresno, CA

BAS Degree - Business Supervision and Management – General Mgmt -

Palm Beach State College
Lake Worth, FL

Skills

  • Bi-lingual - English and Spanish (Fluent)
  • Microsoft Office Suite including Excel, Word, Outlook, Power Point (Proficient)
  • Cash 360/Koyus software (Proficient)
  • ERP SAP (Proficient)
  • Accounts receivables management
  • Payment reconciliation
  • Invoice Processing
  • Documentation And Reporting

Timeline

Accounts Receivables Analyst & Credit Specialist

Mauser Packaging
08.2023 - Current

Cash 360 Recon Analyst Cash Management Division

Allied Universal/Deposita *Formerly G4S
07.2018 - 08.2023

Office Manager/Bilingual Admin Asst.

ABS 1, Inc., AKA National HR Solutions
02.2017 - 04.2018

Bilingual Customer Service Representative

Pacific Gas & Electric Co
10.2007 - 08.2012

High School Diploma -

Bullard High School

BAS Degree - Business Supervision and Management – General Mgmt -

Palm Beach State College

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Christine Reyes