Christine Reyes
San Antonio,TX
Summary
Passionate and versatile professional with a diverse skill set, proven adaptability, and problem-solving abilities. Committed to making a positive impact on the success of a thriving organization. Strong work ethic and drive for continuous improvement. Ready to contribute expertise to drive business growth and achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Client Success Agent
National Debt Relief
09.2024 - 12.2024
- Engage in conversation with clients to build rapport upon being in the program.
- Assisted in making any changes the client needs to make (i.e. update banking information, change deposit dates, present offers that NDR negotiators have reached).
- Document client discussions clearly and concisely using Salesforce customer relationship management software.
- Meet performance criteria set forth by the management team. This was subject to change based on company baselines.
Member Contact Service Representative
Florida Blue
08.2023 - 05.2024
- Utilized the Florida Blue Call Strategy to provide outstanding customer service and call resolution to members; follow up on issues to ensure resolution for customers.
- Research and obtain resolution for all issues, using tools directly or engaging other business areas for support for inquiry resolution.
- Ensure members understand their products, benefits, tools and how to use them.
Customer Service Representative
ADT
10.2021 - 05.2023
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
- Attention to detail while documenting alarm handling procedures within the alarm screens.
- Provided alarm reset instructions and basic troubleshooting to customer during outbound alarm calls and inbound alarm call backs.
Fraud Ops Specialist
Citi
San Antonio, TX
09.2019 - 08.2021
- Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction.
- Identify credit card behaviors that post future risk to the clients and Citi.
- Achieve monthly individual and team based targeted performance goals.
- Develop a trusting relationship with clients, while taking action to reduce fraud exposure in its earliest stages.
Inbound Customer Service Representative
Harland Clarke
San Antonio, TX
04.2019 - 08.2019
- Create and foster robust client relationships by understanding client’s business needs so that the company’s service and product platforms are fully realized.
- Provide information to potential clients on how to sign-up for products and services.
- Create call tracker tickets and other information required.
- Provide a high level of client satisfaction by providing precise and timely response to inquiries.
Viewer Experience Advocate
Hulu
San Antonio, TX
09.2017 - 03.2019
- Provide account and application support to viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
- Assisted viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation.
- Give accurate and real time response to viewers inquiries.
Customer Service Representative
QVC
San Antonio, TX
04.2016 - 09.2017
- Interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Effectively manage a high volume of inbound customer calls.
- Address and resolve customer product complaints.
- Assisted customers with purchases with financial transactions, collecting past due payments from customers for QVC’s credit card and any problems customer may have with any of QVC’s affiliates.
Education
Associates of Arts - General Studies
Northwest Vista College
San Antonio, TX2013
Skills
- Positive attitude
- Communication
- Organizational know how
- Troubleshooting and research
- Attentive listening, empathy
- Adaptability
- Customer service
- Decision making
LANGUAGES
English
German
Timeline
Client Success Agent
National Debt Relief
09.2024 - 12.2024
Member Contact Service Representative
Florida Blue
08.2023 - 05.2024
Customer Service Representative
ADT
10.2021 - 05.2023
Fraud Ops Specialist
Citi
09.2019 - 08.2021
Inbound Customer Service Representative
Harland Clarke
04.2019 - 08.2019
Viewer Experience Advocate
Hulu
09.2017 - 03.2019
Customer Service Representative
QVC
04.2016 - 09.2017
Associates of Arts - General Studies
Northwest Vista College