Christine Reyes
Miami,FL
Summary
Detail-oriented Medical Records Custodian with expertise in patient scheduling and HIPAA compliance. Demonstrates strong work ethic and adaptability in fast-paced environments. Known for delivering exceptional customer service and streamlining workflows to enhance patient care.
Overview
2
2
Languages
27
27
years of professional experience
Work History
Medical Records Custodian /Front Desk Patient Coordinator
First Choice Neurology
Miami, Florida
09.2023 - Current
- Scheduled patient visits in an electronic medical records system.
- Answered patient questions and resolved concerns promptly and professionally.
- Directed incoming calls to correct departments.
- Called patients to confirm visits and gather additional details.
- Managed office phone lines, ensuring timely responses by checking voicemail, returning calls, and routing messages to team members.
- Scheduled and followed up on patient visits, processed payments, and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts for clinical staff support.
- Entered insurance details and health history into patient database.
- Notified patients of financial responsibilities before services.
- Sent medical records and other correspondence by mail, email, or fax.
- Communicated with patients with compassion while maintaining confidentiality.
- Prepared reports, invoices, letters, and medical records using word processing, spreadsheet, and other software.
- Routed laboratory and diagnostic results to appropriate staff.
- Coordinated patient visits in electronic medical records software.
- Organized patient records to enhance accessibility for clinical staff and support efficient patient care.
- Maintained confidentiality of sensitive medical information daily.
- Processed incoming medical records for accuracy and completeness.
- Assisted healthcare staff with record inquiries and requests.
- Implemented filing systems to streamline document management.
- Updated electronic health records using specialized software tools.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned incoming documentation.
- Organized patient charts, gathering medical histories, lab results and consents.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record system.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information.
- Scanned paper records into digital format.
- Tracked and processed release of information requests.
- Managed release of information requests and identified requestors as patient, relative or provider.
- Processed and invoiced records requests, facilitating access to medical information for patients, providers, and third parties.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Pulled patient charts for upcoming appointments.
- Maintained complete confidentiality in accordance with an organization and legal requirements.
- Purged outdated files to maintain an organized and efficient filing system..
- Supported administration staff with records requests to support patient care.
- Assisted patients with requests for their medical records, guiding them through the process.
- Retrieved medical records upon request from healthcare professionals.
- Accurately entered patient information into electronic health record systems.
- Responded to patient questions and concerns in a prompt, professional manner.
- Confirmed scheduled visits with patients and collected additional details.
- Managed appointment scheduling, payment processing, and patient file maintenance.
- Scanned incoming faxes to ensure timely processing of documents. Uploaded uploaded documents to patient charts for clinical review.
- Entered insurance demographics and health history into patient records.
- Applied HIPAA standards to protect patient information.
- Communicated financial responsibility details to patients before services.
- Distributed medical records and correspondence through mail, email, and fax.
- Delivered compassionate patient communication while protecting confidential information.
- Created reports, invoices, letters, and medical records with office software.
- Forwarded laboratory and diagnostic results to appropriate staff.
- Supported accurate scheduling and patient intake through electronic medical records management.
- Improved patient flow by coordinating closely with medical staff.
- Strengthened patient service by resolving questions and concerns quickly.
- Streamlined call handling by routing incoming phone calls to correct departments.
- Reduced scheduling gaps by confirming appointments and collecting needed details.
- Maintained responsive phone coverage through voicemail review, callback follow-up, and message routing.
- Kept appointment records, payment processing, and patient files organized and current.
- Supported clinical workflow by uploading faxed documents to patient charts.
- Improved data accuracy by entering insurance demographics and health history into a patient database.
- Maintained clear communication by documenting patient messages for appropriate staff.
- Protected confidentiality through strict HIPAA-compliant practices.
- Set clear expectations by informing patients of financial responsibilities before services.
- Supported record distribution through mail, email, and fax communication.
- Promoted patient trust through compassionate, confidential communication.
- Produced reports, invoices, letters, and medical records with office software.
- Enabled timely clinical review by directing laboratory and diagnostic results to appropriate staff.
Business Office Manager
Associated Seal & Coating, Inc.
Miami, FL
06.2016 - 01.2020
- Reconciled monthly statements and transactions to keep records accurate and current
- Worked closely with department personnel to produce accurate and timely bills
- Prepared and updated vendor files, including tax and insurance information
- Reviewed bank account statements to reconcile by documenting correct financial information in general ledger
- Operated Quick Books to enter financial data and complete reports
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
- Completed day to day financial transactions, including handling employee payroll
- Prepared weekly payroll for salary and hourly employees
- Contacted account holders with balances over 30 days past due to resolve delinquencies, improving cash flow
- Generated, mailed, and monitored invoices to ensure timely payments and account accuracy
- Automated document flow, accurately maintaining financial tracing in Quick Books
- Processed bank reconciliations and financial reports to verify practice of proper due diligence
Business Office Manager
Southern Asphalt Engineering, Inc.
, FL
01.2000 - 02.2010
- Processed and managed accounts payable, ensuring accurate and timely payment of vendor invoices.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed the timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff on company policies and best practices, enhancing team proficiency.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Assisted clients with various inquiries and requests through in-person interactions, phone calls, and emails.
- Resolved client and case issues promptly, contributing to elevated customer satisfaction ratings.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer complaints or answered customers' questions.
- Established and maintained filing systems to support office personnel.
Education
High School Diploma -
Florida Christian School
Miami, FL06.1993
Skills
- EHR management
- HIPAA compliance
- Patient Intake
- Patient Education
- Patient scheduling
- Patient Outreach
- Medical Reception
- Invoicing and Billing
- Accounts Payable
- Account Receivables
- Account Reconciliation
- Bank reconciliation
- General Ledger
- Financial Reporting
- QuickBooks Software
- Document management
- Electronic Filing
- Record maintenance
- Record Digitization
- Data entry
- Scheduling coordination
- Scheduling appointments
- Calendar management
- Office Administration
- Administrative assistant
- File management
- Customer service
- Team collaboration
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Process Improvement
- Deposits
- Information release
- Patient inquiries
- Reconciling
- Patient inquiries
- Microsoft Office
Languages
English
Professional
Spanish
Professional
Timeline
Medical Records Custodian /Front Desk Patient Coordinator
First Choice Neurology
09.2023 - Current
Business Office Manager
Associated Seal & Coating, Inc.
06.2016 - 01.2020
Business Office Manager
Southern Asphalt Engineering, Inc.
01.2000 - 02.2010
High School Diploma -
Florida Christian School