Christine Richard
Galveston,TX
Summary
Dynamic professional with a proven track record in small business operations and patient interaction, honed as a Business Owner/Operator and Certified Nursing Assistant. Excelled in financial reporting and emotional strength, significantly enhancing customer satisfaction and operational efficiency. Skilled in personnel management and medical ethics, consistently achieving results beyond employer expectations.
Overview
17
17
years of professional experience
Work History
Business Owner/Operator
Self-employed
01.2021 - 01.2024
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
Certified Nursing Assistant
Private, Home Health Services
01.2014 - 01.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Cash Office Supervisor
Ross Dress for Less
10.2011 - 10.2013
- Made daily cash deposits to company bank.
- Compiled complex cash flow reports monthly.
- Developed and maintained strong relationships with vendors and external partners, contributing to a positive reputation for the store within the local community.
- Continuously reviewed performance metrics and implemented necessary adjustments to meet or exceed established goals, demonstrating commitment to continuous improvement.
- Coordinated with other supervisors to ensure seamless transitions between shifts, promoting teamwork across departments within the store setting.
- Improved cash office efficiency by implementing new processes and procedures for daily tasks.
- Traced back specific cash transactions to origins.
- Operated photocopy machine, cash register, and other office equipment.
Gate Attendant
Park Board Golf
04.2007 - 10.2011
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Excelled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
Education
CPC - Medical Insurance Billing
Galveston College
Galveston, TX09.2015
Certified Nurse Assistant - Medical Assisting
Galveston College
Galveston, TX04.2012
Skills
- Small business operations
- Sales tactics
- Financial Reporting
- Personnel Management
- Medical Ethics
- Medical Language
- Emotional Strength
- Human Anatomy
- Medical Coding
- Medical Billing
- Patient Interaction
- Precessional Communication
- Contract Negotiation
- Insurance Verification
Timeline
Business Owner/Operator
Self-employed
01.2021 - 01.2024
Certified Nursing Assistant
Private, Home Health Services
01.2014 - 01.2017
Cash Office Supervisor
Ross Dress for Less
10.2011 - 10.2013
Gate Attendant
Park Board Golf
04.2007 - 10.2011
CPC - Medical Insurance Billing
Galveston College
Certified Nurse Assistant - Medical Assisting
Galveston College
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