Christine Richards
Silverthorne,CO
Summary
Experienced and results-driven Regional manager with a proven track record of effectively leading retail teams to achieve sales targets, improve efficiently and enhance customer satisfaction. Adept at implementing strategic initiatives, developing high performing teams and fostering a positive work culture. Strong analytical, organizational and communication skills with a deep understanding of retail operations and market trends.
Overview
12
12
years of professional experience
Work History
Store Director
JCrew
08.2023 - Current
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Leading a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Exceeded company sales plans consistently through proactive monitoring of KPIs.
Director of Retail Operations
Perch
08.2022 - 08.2023
- Analyzed sales data to identify trends and adjust strategies accordingly, maximizing revenue potential across all stores.
- Streamlined supply chain processes for faster merchandise delivery times, reducing out-of-stock instances and improving customer satisfaction levels.
- Developed and implemented strategic business plans, resulting in 15% growth in sales revenue within the first year.
- Optimized store layouts to provide a visually appealing shopping experience, maximizing customer engagement and sales opportunities.
- Collaborated with cross-functional teams to develop successful marketing campaigns that drove traffic and increased sales.
Operations Manager, Regional Leader
Sierra/TJX
05.2021 - 08.2022
- Accountable for Merchandising, Operations, backroom productively, Customer Service and Human Resources within high volume new store location. Received award for "New Store of the Year"
- Ensure every customer has positive shopping experience, monitoring coaching, motivating to OSAT scores and loyalty programs resulting in #1 in company performance
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on service, sales, vision, culture, visual merchandising and general store operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Number one store in Overall satisfaction ratings and rewards cards in Company
- Regional Lead multiple new Store openings
- District leader in Stretch assignments assisting in identifying opportunities within stores
Executive Service and Engagement Team Leader
Target
01.2021 - 05.2021
- Leading Store Teams to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Lead culture of accountability through clear expectations and performance management
- Utilize guest survey reporting tools to drive change in key areas with greatest impact on guest experience. Increased Guest Service scores by 30%
Regional Director of Retail
Lole
05.2018 - 04.2020
- Exceeded annual budgets and developed strategies to achieve targets at store level and for all of retail.
- Partnered closely with Merchandising and Supply Chain teams to ensure that all stores have correct product assortment and product availability to achieve sales goals.
- Responsible for recruiting Store Directors, Area Managers and closely coordinated with Recruiting teams
- Lead store opening process for new stores. Visited stores periodically to offer Motivation and Leadership
- Experience in leading volumes of $30 million plus in sales.
Area Retail Manager
Vail Resorts
09.2017 - 05.2018
- Hired, trained,motivated, Leaders for all retail and rental employees
- Successfully Lead Vail Resorts highest Volume retail and Rental stores.
- Increased season revenue by 15% -Assisted Regional Manager in developing seasons strategy for raising customer satisfaction rating by 30%
- Ensured sales were generated while demonstrating and maintaining enthusiastic and professional Standard of guest service
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
Store Director/Market Manager
Eastern Mountain Sports
08.2014 - 08.2017
- Recruited,, trained, retained, coached, lead, and supervised sales and staff support.
- Lead merchandising presentation within District -Solve problems that effect stores service levels, productively and overall sales.
- Multi Store management, weekly conference calls, monthly store visits.
- Assisted in executing district store opening, closings and remodels.
- Visual Merchandising District Lead.
- Number one in company for driving loyalty results through email and credit cards
Area Manager
Denali/Trailblazer
08.2012 - 08.2014
- Responsible for implementing store strategies to achieve companies objectives, including sales/budget goals, customer service goals, and store appearance.
- Developed community relations and partnerships to drive traffic and increase revenue -Doubled first year projected sales forecast.
- Lead and moderated Companies Community Store Relations group.
- Facilitated and Achieved Outside Magazines "Top Outdoor Companies to Work for"
Education
Associate of Business Administration - Business Management
Ridley Lowell Business Institute
New London, CT06.1994
Timeline
Store Director
JCrew
08.2023 - Current
Director of Retail Operations
Perch
08.2022 - 08.2023
Operations Manager, Regional Leader
Sierra/TJX
05.2021 - 08.2022
Executive Service and Engagement Team Leader
Target
01.2021 - 05.2021
Regional Director of Retail
Lole
05.2018 - 04.2020
Area Retail Manager
Vail Resorts
09.2017 - 05.2018
Store Director/Market Manager
Eastern Mountain Sports
08.2014 - 08.2017
Area Manager
Denali/Trailblazer
08.2012 - 08.2014
Associate of Business Administration - Business Management
Ridley Lowell Business Institute
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