Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Christine Rigor

Christine Rigor

Vallejo,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Bank Teller

BAC Community Bank
09.2022 - 02.2023
  • Sold and cross-sold bank products to new and existing customers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Counted and packaged currency and coins.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Removed mutilated currency from circulation.
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Placed orders for customer checks and verified starting numbers.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Invoicing Specialist

GSC Logistics
06.2022 - 09.2022
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
  • Created improved filing system to maintain secure client data.
  • Encoded and canceled checks using bank machines.
  • Generated daily, weekly and monthly reports for billing department.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Generated monthly billing and posting reports for management review.
  • Used data entry skills to accurately document and input statements.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.

Leasing Agent

Liberty
02.2016 - 04.2022
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Recruited new residents through website advertising and marketing.
  • Distributed and followed up on tenant renewal notices.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Conducted property tours to highlight features of properties.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to requests and scheduled appointments for property showings.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Customer Service Representative/Call Center Representative

Momentum Auto Mall
06.2010 - 11.2016
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Sought ways to improve processes and services provided.

Server

IHOP
10.2006 - 10.2016
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Junior Processor

Pacific Capitol Funding
06.1998 - 05.2004
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Set up and completed loan submission packages.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
  • Handled any conditions sent from underwriting departments.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Reviewed and validated details of loan applications and closing documentation.
  • Provided quick turnaround times to maintain fast-past schedule.

Education

Bachelor of Science - Healthcare Management

Devry University
San Jose, Ca
06.2025

General Studies

Fairfield High School
Fairfield, CA
06.1998

Skills

  • Investigate Discrepancies
  • Financial Decision Assistance
  • Cash Distribution
  • Safe Deposit Box Oversight

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Bank Teller

BAC Community Bank
09.2022 - 02.2023

Invoicing Specialist

GSC Logistics
06.2022 - 09.2022

Leasing Agent

Liberty
02.2016 - 04.2022

Customer Service Representative/Call Center Representative

Momentum Auto Mall
06.2010 - 11.2016

Server

IHOP
10.2006 - 10.2016

Junior Processor

Pacific Capitol Funding
06.1998 - 05.2004

Bachelor of Science - Healthcare Management

Devry University

General Studies

Fairfield High School

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Christine Rigor