Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Care Manager
WalCare Adult Family Home
08.2016 - Current
Enhance team performance by providing ongoing coaching, training, and support to Care Managers.
Improve patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
Manage staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
Monitor staff performance and ensure adherence to regulatory requirements, maintaining a high level of quality care provision.
Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Care Manager
Right at Home
11.2023 - 10.2024
Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
Recruited, hired and trained all staff, providing direct supervision.
Scheduled caregivers with clients.
Addressed family concerns promptly by collaborating closely with support services.
Care Taker
Darlene Messman
03.2020 - 10.2024
Provided compassionate care to resident, assisting with daily tasks such as meal preparation and personal grooming.
Maintained safe and clean environment, ensuring compliance with health and safety standards.
Managed medication schedules for resident to ensure timely and accurate administration.
Remained alert to problems or health issues of client and competently responded.
Assistant Executive Director
Parkside Management
03.2022 - 11.2023
Supported and assisted executive director in management of facility budgets and business practices.
Managed turnover and appropriate adequate staffing through development of recruitment sources.
Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Book Keeper
Manitowoc Landscape
03.2016 - 03.2021
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Supported year-end closing procedures by preparing adjusting journal entries as needed.
Completed tax forms in compliance with legal regulations.
Administrative Assistant
Integrity Investments & Insurance Managment
07.2012 - 06.2020
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medicare Supplement sales.
A/P, A/R, Payroll
Open and close the office.
Dispatcher Office Assistant
Ship Freight Secure
08.2011 - 07.2012
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Enter Shipments
Make Appointments
Verify Loads are picked up and delivered
Accounting
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ
04-2011
Skills
Care planning
Case assessments
Clinical documentation
Service coordination
Accounts payable and receivable
Payroll processing
Quickbooks
MS office
Staff management
Strong communication skills
Attention to detail
Continuous learning attitude
Timeline
Care Manager
Right at Home
11.2023 - 10.2024
Assistant Executive Director
Parkside Management
03.2022 - 11.2023
Care Taker
Darlene Messman
03.2020 - 10.2024
Care Manager
WalCare Adult Family Home
08.2016 - Current
Book Keeper
Manitowoc Landscape
03.2016 - 03.2021
Administrative Assistant
Integrity Investments & Insurance Managment
07.2012 - 06.2020
Dispatcher Office Assistant
Ship Freight Secure
08.2011 - 07.2012
Bachelor of Science - Health Administration
University of Phoenix
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