Christine Rivera

• Speaks to trans-atlantic air traffic while en-route to destinations.
• Provides communications from ground to air for air traffic control.
• Executes clearances such as altitude changes, routings, weather deviations, medical assistance and emergency situations while aircraft is in air.
• Connects flights with phone patches. While in air/enroute, are then able to speak to their dispatchers when needed.
• Works with HF frequencies as well as VHF frequencies.
• Maintained accurate documentation of messages transmitted and received.
• Handles high stress situations calmly and professionally.
• Team player but can also work alone.
• Easily able to adapt to immediate changes due to uncertainty of stress on a shift.
• Currently manages shifts between five to twelve people directing them on how to handle their traffic flow.
• Traffic distribution and best way to handle it safely but also in a fast paced environment.
• Assists Air Traffic Control with their procedures and policies.
• Fast decision making in stressful situations/environment.
• Maintained accurate documentation of messages transmitted and received.
• Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
• Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
• Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
• Observed weather and routing closures, issuing updated and cautionary communications to affected personnel.

TRAINING

• Has trained numerous radio operators with 100% success rate.
• Educated new employees on procedures, how to stay organized, remain calm during all situations.
• Motivated trainees by sharing similar experiences and how to achieve our goals.
• Executed on the job training with twelve employees in two years at all phases.
• Supported, guided, and mentored trainees when needed.
• Explained to new trainees importance of traffic distribution, remaining calm at all times, and staying organized.
• Organized and delivered training sessions for new product content and technological advancements.
• Assisted trainees even during off time via text or phone call about work related issues to guarantee success.
• Held meetings with upper management and discussed new ways to assist the trainees better.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Applied all training techniques to help trainees pass.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Developed and implemented customer service policies to enhance satisfaction